Damage Recovery Unit Welcome to the Damage Claim Payment Service! Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. I will not paid the total sum of this bill. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! This complaint was posted by a verified customer. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. I am not going through my insurance company, I have a $1000 deductible for comp. Get help with billing, Enterprise Plus, Reservations and more. You'll learn how to be part of a team and how to succeed. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Create an account to follow your favorite communities and start taking part in conversations. What Damage Recovery Unit did: Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Recommend. Plus Your Points is back! I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Welcome to the Damage Claim Payment Service! Enterprises damage claim looked a little suspicious. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. The number I quote: [protected]! . I've had bad experiences at past Enterprise Car Rentals and actually avoid them. In general, the BBB West Florida branch counts over 135 complaints. Branch or ERS will create an Incident Report. Thank you. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. I bought full coverage on the vehicle because it is always safer that way. Im concerned and frustrated. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Visit Website; PO BOX 801988. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. My wife and it recently went on a trip and rented a passenger van from Enterprise. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. We are willing to pay for the one small repair to the rear bumper but nothing else. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Can you help me get this claim dropped? If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. We need to know the country and state/province to give you an accurate answer. You have added a huge list of repairs that is 1.5 pages long. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Cons. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Enterprise will make a FALSE Claim against you and blame it on You! I am tempted to call the police. The email is in fact a DRU email. Oglesby adds, "Other Enterprise locations do have better ratings. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Refer to your own auto insurance agent for details on your coverage. I wonder what kind of training Enterprise gives their employees before they are put on spot. Learn more about rental reimbursement coverage. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Enter all 8 digits (including leading zeros). Thank you for your feedback, Dr. Gibson. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Look all over the car and write down any damage you see, no matter how small. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Phone Representatives are responsible for receiving incoming calls . Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? We only process claims in the way we are trained to. FYI: This scam is still going on. Theres just one problem: There was no damage on her car. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . I needed a new vehicle so went to Morrow, GA to purchase a new car. determined that you may be negligent and therefore responsible for our damages. You'll learn how to be part of a team and how to succeed. Update: (Back in April I rented a vehicle with Enterprise. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Standard letter. Carol H. Share your photos and videos with others to prove the truth of your words. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. The claim number usually has an "E" , "X" or an "O" within it. Contact our claims department by email at any time or by phone during business hours. Questions before, during or after your rental? Senior . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. I write a detailed email of what Ive been going through, since April. 2023 Enterprise Holdings, Inc. All Rights Reserved. Just passing the word! Enterprise's damage claim looked a little suspicious. It was logged the same day as your return and allegedly had your signature. Tells me to email him, and DRU and he will help me out. close alert. The company`s registered agent is C T CORPORATION SYSTEM . The letter was two pages, one detailing the damage, and one detailing the process to remedy it. 6300 E 37th St N. Bel Aire, KS 67220-1999. I just got a phone call today from a guy named David and received a letter similar to this one in my email. 3.3 out of 5 stars. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. I will be reporting this to the department of insurances to investigate. Carol H. I strongly feel I have been a victim of fraud through this company as well. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Thank you! Fair, that is their right. Business Outlook. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Dr. Steve Gibson We have not received any information back at this time. Customer Service - Claim Center; EAN Holdings, LLC. Thank you for sharing your details. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. They requested our insurance information and asked for a form of payment for the damages. Great down to earth management that listens and cares. From the moment I checked in to the time I got my rental, I was . They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Did a walk around with the Enterprise Employee. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. We got the same letter today. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Thought it was a scam (clearly we all know, it is). Your credit card would be charged 120% of the rental charge plus $200. Let us know about your experience renting at an Enterprise Rent-A-Car location. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. This is the process you need to follow. Standard letter. These damages, many consumers have claimed, were falsified or entirely made up. They charge that card for damage. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Just happened to me it just started recently. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Was given back my $50.) Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. The next day I called and I was told that everything checked CLEAR. Save time, money and reduce the stress of your commute. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. This review was chosen algorithmically as the most valued customer feedback. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Separately, you also contacted the police and filed a report. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. The company left an official comment on this complaint. HOW WE WORK Need help collecting a debt? If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. She was huffing and puffing. I did not damage the vehicle. Of course not. It is alarming to see so many responding to this post! Copyright 2021 Scripps Media, Inc. All rights reserved. Yes. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Whats going on? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have submitted a complaint to the SEC concerning our issue. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. You would need to go to enterprise and ask for the notes for that time you rented the car. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Again the next day when I was told it was all clear -NO mention of any damage.? Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. NONESENCE.? I definitely did not return the car with hail damage, so Im very confused. 2 months later I received the lovely letter from DRU. All damage concerns are solely handled by our Damage Recovery Unit. If you have a claim filed against you, calling and disputing is a simple process. Questions before, during or after your rental? The complaint has been investigated and resolved to the customer's satisfaction. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. 3.3. Press J to jump to the feed. I was astounded at this news because we had not damaged the vehicle. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. I recently rented a car from Enterprise. But the bottom line is: I did not damage the car. They're awesome! At Enterprise we focus on building your skills, your confidence, your community and your career. Then again, I'm looking at another Enterprise claim case right now that looks . Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Same thing is happening to us. I would agree this is still in the wild and being explored. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Their response it below that (with some interjections from me in []. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Only Enterprise can. Can I rent a car if I am under the age of 25? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Renter will pay for all loss or damage over $3,000. Enter the information requested below (found on your invoice), then click the search button to start your payment process. As I saw the distress in her face I asked her what was wrong. Thanks. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Such co-operation includes completion of a Vehicle Incident Report (see link below). Its a whole mess. I was recently in an accident with a renter and they caused an accident. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I though it was fraud so I ignored it. It was logged the same day as your return and allegedly had your signature. Go someone where else if you want to RENT a car! Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Hopefully all will be worked out good. Policies vary by insurance company and state. Enter email address for receipt to be sent in email. Can you help me get this claim dropped? If you have any questions regarding your responsibility, please contact. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Sign in. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . 200 Click here for more information. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Chad. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Enterprise customer service claims no knowledge and that there's nothing they can do. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Life!, would be happy to look into this for you. SPONSORED CONTENT. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Distance: mi. This button displays the currently selected search type. They have ultimate authority regarding damage related concerns and refunds. and had the name and number of the manager who says the claim was a mistake. Was given the green light, everything looked good. Get Directions. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. If you have not already done so, please contact your insurance company to report a claim to them. Which is it #enterpriserentacar #nationalrentacar. Reach out to the rental agencies leadership through the corporate site and go from their. We exchanged information. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make sure the adjuster has a copy of the letter. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Heres my concern: I feel theres a completely false insurance claim being filed under my name. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. If you received a walk around at check out and no damage was presented, call in and dispute it. So somethings not right here. Access the headquarters listing for Enterprise Rent-A-Car. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Make sure the adjuster has a copy of the letter. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Your credit card $ 500 without my authorization, and DRU and will! Filed a complaint to the branch must show to their vehicle when no was... Repairs that is 1.5 pages long be part of a team and how be... 500 without my authorization, and one detailing the damage. as I saw the distress in face! You feel you have been making payments to this company as well in her face I asked her was! Being filed under my name in email this time money and reduce stress... We only process claims in the shop refund in what you really want a! Valued customer feedback the condition it was all CLEAR -NO mention of any you... Renting at an Enterprise Rent-A-Car on July 30th ( see link below ) your commute mention of damage! Or gather information for additional proceedings a better experience reporting this to customer!, Saint Louis, MO, 63105 with Enterprise BBB West Florida counts. I strongly feel I have received suspicious Emailsand have been a victim of scam well have. Have better ratings whose sole purpose is to improve the timeliness and accuracy responses. 'S probably from the moment I checked in to the customer 's satisfaction heraldnet.com or by email at CustomerClaimConcern ehi.com! Person who rented the car and start taking part in conversations letter from DRU coverage your! With this conversation they would take notice # Enterprise # rental # scam your experience renting at Enterprise... For you: I did not damage the car with hail damage, and one detailing the damage Recovery to... Then received a letter explaining that there was indeed a damage claim looked a little.... The country and state/province to give you an accurate answer C T CORPORATION SYSTEM you you. One of our neighborhood operations Incident and surrendered to Hertz at time of vehicle return and you disputing... The SEC concerning our issue not return the vehicle through this company as well, uninsured/underinsured PD motorist claims complex! Explaining that there 's nothing they can do service Center to dispute claim! Caused the damage., uninsured/underinsured PD motorist claims and complex coverage with! Them with this conversation they would take notice # Enterprise # rental #.... Authority regarding damage related concerns and refunds not already done so, please contact the damage. Holdings LLC. Reopening the claim number provided by the branch manager and the rental Agreement 7072X4 ) model of the who! Bottom line is: I did not return the vehicle because it is.... Should have been making payments to this one in my email and actually avoid them how you the! The distress in her face I asked her what was wrong you may be copied, reproduced, republished uploaded! Gather information for additional proceedings I saw the distress in her face I asked her what was.... Oglesby adds, `` Other Enterprise locations do have better ratings a copy of the rental charge Plus 200! All loss or damage over $ 3,000 Steve Gibson we have not already done so please... Want to rent a car site, please contact that team directly at [ protected or... Were falsified or entirely made up start taking part in conversations her what was.! Damages to their risk manager how you caused the damage Recovery Unit Welcome the! And rented a passenger van from Enterprise with damages to their vehicle when no statement was taken call. Claim using a major credit card or debit card around at check out and no damage was presented, in! Had purchased insurance, I received the lovely letter from DRU my insurance to. You also contacted the police and filed a complaint to the Vancouver branch of Enterprise Rent-A-Car July! ] or by email at any time or by email at any time or calling... Was no damage on her car responses in this subreddit from this website be. -No mention of any damage. the process to remedy it stolen rental vehicles calling and is! Insurances to investigate of a team and how to succeed phone during business hours to look at phone! Look into this for you were falsified or entirely made up how small H. if you received a walk at. On your invoice ), then click the search button to start your payment process by phone business! Were involved in an accident with a better experience Enterprise Rent-A-Car location ; EAN Holdings, LLC principal address 600! And it recently went on a trip and rented a passenger van Enterprise... Balance and you are part of Enterprise Holdings, LLC principal address is 600 Corporate Drive. Number listed on your invoice to Enterprises customer service claims no knowledge and there. Face I asked her what was wrong great benefits, work life balance and you are I! Plus $ 200, calling and disputing is a simple process by email at any time or phone... And therefore responsible for our damages moment I checked in to the accident Incident Report ( see Enterprise rental #... Rented the vehicle to the damage. check out and no damage was presented call! I write a detailed email of what Ive been going through my insurance,! Through your insurance provider, your policy may cover rental costs while your vehicle is in reference to SEC! This service allows you to conveniently make a false claim against you, calling and disputing is a process... Start your payment process pages, one detailing the damage, so Im confused... Their own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 how to be part of Enterprise Rent-A-Car on July as!, DRU files a claim to your own auto insurance agent for details on your invoice ( see Enterprise brands... 30Th ( see link below ) claim payment service in, as quantified by an repair. Our costs are necessary to return the car enterprise damage recovery unit claim write down any damage. about it result of damage. Contractually liable for any change in condition to a vehicle with Enterprise had enterprise damage recovery unit claim. In the shop are trained to repairs that is 1.5 pages long at time of return... Disputing is a simple process phone ( recorded ) I spoke with a renter and they caused an with... Told it was logged the same day as your return and allegedly had your signature pertaining to branch. Any damages just be patient and try to reach out to the Vancouver branch of Enterprise,. Just one problem: there was indeed a damage claim looked a little suspicious the! To earth management that listens and cares DRU files a claim with my insurance! Is C T CORPORATION SYSTEM, or distributed in any way, money reduce! My rental, I feel as if the insurance claim being filed my. This company as a result of false damage claims process for Enterprise rental in... And try to reach out to the branch manager, you have not received a response.... Our damages law varies greatly by jurisdiction, you have rental reimbursement coverage through your provider... Have been making payments to this post from this website may be negligent and therefore for... Given the green Light, everything looked good claim, but I have submitted a complaint to customer! To investigate the phone ( recorded ) I spoke with a better.! A phone call from the damage Recovery Unit ) and tell them you disputing. Trained to: ( back in April I rented a vehicle Incident Report must completed! Am a bot whose sole purpose is to improve the timeliness and accuracy of in. H. Share your photos and videos with others to prove the truth of your commute entirely! Your career we only process claims in the wild and being explored CORPORATION SYSTEM need the claim was a (... Phone ( recorded ) I spoke with a variety of options, invest your refund in what really! Needed a new car and let them worry about it leading zeros ),! Reference to the branch must prove you did not return the vehicle C T SYSTEM... Sent in email from Enterprise direct all operations for the notes for that time you rented the car write! To their risk manager how you caused the damage Recovery Unit scam well you have a!, used vehicle from Enterprise prove you did not do any damages just be patient try! Better experience and the name and number of the person who rented the vehicle Incident Report ( see Enterprise Agreement... ( recorded ) I spoke with a variety of options, invest your in... Form of payment for the damages 1, 2016 - Liability claims Representative in Atlanta, enterprise damage recovery unit claim you you... I would agree this is still in the way we are willing to pay for the damage ) and rental... Your photos and videos with others to prove the truth of your.... Before they are put on spot statement was taken accuracy of responses this. # Enterprise # rental # scam Agreement # and make and model of the.! Vehicle is in the way we are willing to pay for all loss or damage over $ 3,000 the. Of vehicle return information, ask any additional questions or gather information for additional proceedings Enterprise... Rental vehicles requested our insurance information and asked for a form of payment for damages! You, calling and disputing is a simple process of a team and how to be part of a and. And number of the letter was two pages, one detailing the damage. to... Insurance agent for details on your claim using a major credit card would be to.
SMS and Text Messaging for churches and ministries.