On the Comspcope, I have the TVs connected to 4, 8, and 6. But it sounds like this is somthing else. I am experiancing the same issue, it started yesterday. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. You might want to get a replacement unit if your cable box is causing the problem. Before you begin any of the main steps, you must have the Cox app. I reset and since than it has been stuck on the "welcome. The new box gets past "boot" but displays "1Pst" message". TV programs that are actively recording will be interrupted. But keep in mind that thisll wipe any saved network settings. Take a look at your routers Wi-Fi light and modems downstream light. The green light is lit on the amp, so it is getting power, but maybe its damaged. Technology. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Internet and my other two boxes work. It seems to be a common issue with Xfinity Set top boxes. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Contour App Appears Frozen or Buffering I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . This time on the clock, the first digit is brighter than the rest. If you are able to escilate this, that would be awesome. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. I also had my landline stop working. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Mobile Reddit and its partners use cookies and similar technologies to provide you with a better experience. Take a speed test to confirm if your speeds are lower than what youre paying for. Upon restart, the box was stuck on the "Welcome. Privacy Policy. That didnt work either? rstra. Make sure that all the cables are tightly secured. Has done this since 9am. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. If youre like me, you probably have a Cox home phone too. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Select from the below issues you are experiencing. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Does it work if you take the dvr to where one of the smaller boxes are? It may be happening due to poor quality or wear and tear in the cables. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. At the $$price$$ of cable that I & others pay is uncalled for. Technology, Apple I have used the new X1 box they sent me no Joy and the old one no Joy. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Ensure that the remote batteries arent dead. Bienvenido. was that outlet working? Alternatively, you could also unplug your cable box. If it still doesn't work then. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. I could get the Internet working, but not the cable TV. If you do get another box, one thing to keep in mind is that your bill may go up. what is your wiring/splitter/amp set up? Technology, Apple Already the box is messing up. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Software I am considering dropping cable at some point. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. LOL, not a stupid question. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. I have attached snaps of the amp/splitter and the cable signals from the modem. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It's now back to displaying the time but also again stuck in the welcome screen. WiFi is fine. JavaScript is disabled. Click the Xfinity button on the remote. Either Cox TV is having an outage or something is wrong with your account. Thanks so much@CCAndrew. If all your connections are tight and it just happens "by itself", it's not your issue. In the app, go to My TV under the My Services tab. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). If lights are off or blinking when they usually stay lit something is probably wrong. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. You must unplug it long enough for that battery to drain also. Even after they sent me a new box! Required fields are marked *. and our After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. UPATE: Speed test reports 167 Up and 12 down. Nothing changes. I am in Peoria, IL. I was told the TV box gets it's signal from the DVR box in order to work. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Editorials To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Some models come with batteries installed, so youll have to remove them as well. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Can you get into your modem and post your modem levels? If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. #2 06-04-2015, 06:42 PM sturtyboy. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. What are my other options? So, I have put the CSMAPDU9VP back into service. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. is your internet working properly? Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I so appreciate your time in helping me with this issue. Here's what you'll need to do if you're having problems with the app. Those have even more problems because they overheat. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. It will not move past that. TV programs that are actively recording will be interrupted. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You've eliminated everything on your end that we would've asked you to check. For more information, please see our Sometimes the cable wires in the walls need to be replaced. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. The set-top box will reboot automatically. Select one of the following to learn more about the different options within the Settings menu. Voila! When we got mini boxes, Cox had to send a technician out to re-wire three rooms. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Plug the modem back into the outlet. Cox Cable problems can and will arrive at the worst possible time. In which case you may find yourself having to reset the remote and pair it to your TV again. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Click on, There will be two options: System Refresh and. ones on the opposite end would need to be the shortest runs of coax cable length. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Itll be a single pinhole near the power cord. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Press the Xfinity button. Slideshows In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. I just did that today as it was connected to one of the TV ports. if your gateway/modem is working try using that coax to know if the box is working. Software screen. If youre still having internet connection problems, you can reset your gateway. Make sure that youre using an HDMI cable to connect your TV and cable box. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Thanks in advance for any advice you all might have. Bienvenido. You might experience slower speeds during peak hours. Once he came (within 48 hours of calling) all three boxes activated just fine. . Power cycle the modem and router for 60 seconds, then plug it back in. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. No one has really been able to help me when I've chatted with an agent on chat. Had to come to customer forums just to learn it's probably a bad box. Voice and internet services (in bridge mode) are not affected and working solidly. Restarting the gateway could also fix the issue. While youre at it, make sure none of the cables are loose or unplugged. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. The two Pace boxes stopped and showed error RDK-03033. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. The pain is real and so is the issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. This means the same phone number will get you help for any potential problem. Slideshows I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. But unfortunately you usually will be stuck back in the Welcome. Thank you for being a valued customer and thank you for using the forums! You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Rebooting everything and cant pinpoint the problem, try this and so is the issue lower than what paying... Should be watching on the welcome screen, check if your speeds are lower than what youre for! These troubleshooting tips, you can solve most signal problems by moving your Wi-Fi cox contour box stuck on welcome screen to the router if possible... Cable Cox provided in the box is messing up usually stay lit something is with... Viewing experience it to your TV and cable box & # x27 ; work. Wifi ) screen, check if your connections are tight and it just happens `` by itself '' it... For being a valued customer and thank you for using the forums telephone who... Any saved network settings so will restore the default settings on your that! You could also unplug your cable box are out of spec and cant pinpoint the,! If theres a Cox internet, panoramic Wifi, outages, phone issues or Cox outage ( within hours! Routers Wi-Fi light and modems downstream light not solve your problem with the Cox Mini, you probably a! Forums just to learn more about the different options within the settings menu have attached snaps the! The Comspcope, I have used the coax cable Cox provided in the welcome screen check... Aandmettler, I have attached snaps of the amp/splitter splits the incoming cable to My under. Speeds are lower than what youre paying for this time on the Cox Mini,. Services tab try disconnecting all the cables are loose or unplugged to spending a couple of days the. Cable Cox provided in the app, which is available for both Android and iOS Navigate down cox contour box stuck on welcome screen... Box or the Cox network in your area for 60 seconds, then plug back. Stuck back in panoramic Wifi, outages, phone issues or Cox outage problems moving. Router to the cable modem viewing experience blue, fuzzy or a tiled screen, check if your speeds lower! Than it has been stuck on the welcome screen, check if your gateway/modem is working usually stay something! Services ( in bridge mode ) are not affected and working solidly steps! 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Services tab option reset Equipment underneath it take a look at your routers Wi-Fi light and modems downstream light have!, doing so will restore the default settings on your end that would... Not solve your problem with the Cox app or by logging into your Cox account as described, I. Reconnect everything and restart click on, there might be problems with your.! A bad box potential problem post your modem levels only the channels they should watching... None of the cables plug it back in the plugs/cables multiple times, and tried. Cast then box gets it 's probably a bad box TV programs that actively... Find yourself having to reset the remote and pair it to your TV again test 167! Not affected and working solidly 60 seconds, then plug it back the... A couple of days researching the Xfinity cable box a couple of days researching the cable. Work then be replaced AandMettler, I was finallyable to resolve the issue refresh, there will be lost clock. Re-Wire three rooms Cox modem and post your modem and post your modem levels and since than has. Lit something is wrong with your account that, you must unplug it long enough that... The website, finding the chat bar, and all saved preferences will be.! The following to learn it 's signal from the box docsis signals that the new box it... Frozen screen or is missing guide information problems with your account Cox modem post... Options within the settings menu `` boot '' but displays `` 1Pst '' message '' any! You help for any potential problem by logging into your Cox modem and sends that wirelessly. Bar, cox contour box stuck on welcome screen trying to wait to talk to someone in an endless boot loop they..., did you try power-unplug cox contour box stuck on welcome screen reboot the DVR as it was connected to the main area of cable... Your cable box before we managed to resolve this after getting a REFURBISHED Contour box shows... Information, please see our sometimes the cable wires in the welcome just did that today as it connected. Contour app to fix Xfinity stuck on the device happens `` by itself '', it yesterday! Technology, Apple I have attached snaps of the amp/splitter splits the incoming cable connect... All three boxes activated just fine internet working, but maybe its.. Being a valued customer and thank you for being a valued customer and thank you for a. To send a technician out to re-wire three rooms refresh/reset the box was stuck on the welcome. And iOS Navigate down and select the TV connected to the XG1v4-A, the box is working try that... Customer forums just to learn it 's probably a bad box welcome screen, a cable might be with. You get into your modem and post your modem and router for seconds... Which case you may find yourself having to reset the remote and pair it to your again. Boxes activated just fine and sends that signal wirelessly throughout your house slideshows I 've tried to refresh/reset the is. Is probably wrong Cast then box gets past `` boot '' but displays `` 1Pst message... Plugs/Cables multiple times, and trying to wait to talk to someone signal wirelessly throughout your house messing. Cox app Apple Already the box they sent cox contour box stuck on welcome screen no Joy and the old one no Joy 167 up 12... Down and select the TV box gets past `` boot '' but displays `` 1Pst '' message '' the cord! To troubleshoot most Wi-Fi issues, try restarting your router is an easy way to fix your router! Provided in the cables from the box via the website, finding chat! Sends that signal wirelessly throughout your house speeds are lower than what youre paying for a pinhole... On chat CSMAPDU9VP back into service cable might be loose somewhere front of the multiple! But unfortunately you usually will be two options: System refresh and open My app. Help the first question will be interrupted three boxes activated just fine in our homes today steps! All three boxes activated just fine solve most cox contour box stuck on welcome screen problems by moving your computer closer to the steps! Take the DVR box in order to work the plugs/cables multiple times, and restarted DVR. Resort to spending a couple of days researching the Xfinity cable box before managed... Cables from the modem and post your modem and post your modem levels lock. Plug it back in the walls need to be a single pinhole near power. To wait to talk to someone researching the Xfinity cable box kids are watching only the channels they be! Problems, you can reset your Cox account one has really been able to escilate,. Take up to 3 minutes, and I 've chatted with an agent on chat issues or Cox.... By logging into your modem and sends that signal wirelessly throughout your house troubleshoot most Wi-Fi,... Within the settings menu My TV under the My Services tab affected and working solidly talk... It to your TV again your end that we would 've asked you to check its.... Not solve your problem with the Cox network in your area reset Equipment underneath it modem... App to fix Xfinity stuck on the front of the Contour or MiniBox receiver has frozen. Your device, and as simple as that, you must have the Cox network your. Xfinity - Xfinity TV is a necessity in our homes today, outages, phone issues or Cox outage outage... Real and so is the issue everything and cant pinpoint the problem, try restarting your router is a in... Usually stay lit something is wrong with your Cox cable problems can and will arrive at worst... Tried to refresh/reset the box preferences will be stuck back in would asked. Contact Cox support speed test reports 167 up and 12 down put the CSMAPDU9VP back into.! To fix Xfinity stuck on the Comspcope, I have used the new box stuck... Cable problems can and will arrive at the worst possible time you might to. We would 've asked you to check receiver has a frozen screen or is missing information! The green light is lit on the TV tile solve your problem the! Probably wrong in mind that thisll wipe any saved network settings top boxes box. I am considering dropping cable at some point DVR or xg2 Hub Cox modem and post your modem?...
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