THIS experience has been a nightmare ever since installation was completed, and continues to be as BD sends us on an endless loop of refusing liability, deflecting blame (installers, us, everyone but the manufacturer). Credit is a **** played upon the American Public. Lets just directly dive into it without further ado. Yes, these were his exact words, of course in spite of what he is willing to admit now. Explore our finishes. Complaint: ******** I am rejecting this response because: I DID NOT apply for a Loan. I really wanted solid, but where I live most of the local stores don't even carry it. Hand-scraped refers to the surface texture. Because if you want the overall quality of it to sustain, you will have to put that effort. I was then contacted about the delivery. Thanks for reading and good luck. This remains an ongoing investigation and there are active lines of communication open with the client to try and resolve this claim. Ridiculous to say the least. We genuinely hope that this research-based write-up of ours will be on your side aka will be of your benefit. We submitted photos and also had the company that installed the floor buckling up on all of the seams?s come out and they have never seen something like this in over 20 years of doing this. I tried to file a claim over the phone and I got a message saying they were experiencing systems issues. We had it installed prefessionally by a company, 3 months after installing we noticed the flooring buckeling at the seams in several areas. It is noted that the torn and splintering joint side edges are manufacturing related, however, they are within the margin for the manufacturers tolerances and warranties. It will take some creative thought to create a true random length installation. Door threshold bars for all types of wood and laminate flooring. Have made 2 orders with builddiirect: - Order #******* - 2517 sq feet engineered hardwood and it's a piece of About 50% has cracked on the edges in 1 month. Installation was remarkably simple - each wood panel had a series of interlocking tabs cut into the base of the plank making installation as easy as sizing, cutting and then assembling a jigsaw puzzle. No, its not. The transmission went out in my truck. The blotches appear on well over 10% of the shipment, so your 10% cut overage is simply not sufficient to offset just this defect. Its better to go with 2 days to be on the safer side. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Due to this *****concocted by by Affirm and Build Direct the web has lost a posabile coustomer. Save my name and email in this browser for the next time I comment. 4 different subfloor types throughout the house, and the problem is happening over them all. Jasper herringbone is a trendy grey stain is a stunning parquet style wood floor that will look fantastic with both modern and traditional decors. Some will have click systems which can vary while others will have tongue and groove profiles which require gluing or nailing down. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on November 13, 2019. Additionally, the mottled finish is a maintenance related issue and not a result of manufacturing error. Think of what you need the most in hardwood and choose your pick. If we didn't do one of those methods, we would void the warranty. We have a lot of open space and large open areas are covered in blotches. I got a sample of flooring from Build Direct. I was not sure what was being delivered. BuildDirect is sending the product for inspection and the client has been notified and is happy with this resolution. Build Direct has a presence only on the internet and does not offer any retail locations in the USA. We just want to be refunded the 1360.00 for the flooring as now we are going to have to pay for new floors and another install cost on top of this when this was not even our fault. This inspector spent half the time telling me about his Judo/ gossiping about his family, and the other half measuring distances between staples. of merchantability, fitness for a particular purpose, or non-infringement. The floors are impractical for normal use well beyond any reasonable expectation for a wood flooring. There are no edges peeling, it looks beautiful. I looked at one of the emails and saw it was a loan company. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. Choose your favourite to see all the laminate flooring available in this style. And just as what has happened to the rest of the house, after a short while started happening to these newly clicked pieces, the top layer started lifting at the top/bottom edges. This said, we want to re-iterate ourgood faith without prejudice offer to provide you 11 additional boxes of the subject flooring product (representing approx. For the best experience on our site, be sure to turn on Javascript in your browser. Online purchases are always a gamble, so ymmv, but I've been very happy with my floors. Im sharing my story so that others dont live through the same nightmare. Hide expansion gaps around pipes with our radiator collars. If so, how was your experience? I purchased vinyl plank flooring & received it in September 2020, I spent close to $5000 for appx 2000 sq ft of the *******atlanta white oak vinyl plank. See all details for Jasper Hardwood Flooring - Maison French Oak-Whiskey (27.13sq. Complaint: ********on 5/29/20 I received this email from Build Direct stating this: **** **** *** * **** **** *** ******* *** ******* **** *** ****** **** ** ***** ** * **** ******* ****** **** ** *** ******* ** ****** *** ******** ** ******** ** *** ****** *** ***** **** ** ******* **** **** **** ******* ********* ****** **** **** **** ** ** ******** *** ****** ******* **** ****** ***** ** **** ****** *** *** ** **** ** ******* ** *** *********, For them to say wait until we approach the summer months and it should then even itself out? This issue has been resolved. Your email address will not be published. We had thought that our one good experience meant that things would be fine this time around, but we suffered the same fate as so many other folks burned by BD. Despite having so many good things, there are a few disadvantages of a birch-made hardwood. Your company is asking us to pay an additional $500.00 that you will arrange for an independent ****certified flooring inspector to attend on site to complete an inspection of the installed product. Build Direct had apperently taken out a loan in my name without my knowldege, consent or permission. One of the downsides of engineered wood is that it does absorb moisture because it isn't water repellent. And then COVID19 hit, and despite repeated check-ins, we still have zero resolution. In this section, the info is pretty basic and straightforward. I had to remind them that I had already done this a month before and had sent them pictures. His exact term was that it seemed this floor was self-polishing from routine walking in socks. Take this into account when considering what you think you are saving by ordering BD. So, there will be less hassle in cleaning it. BBB Business Profiles generally cover a three-year reporting period. You can expect a good strength and robust build from this hardwood. We can only re-iterate after speaking to supplier that we believe the issues to be site or installation related, hence not covered by manufacturer's warranty. Unfortunately I'm not been at home in day of installation and got it installed. For clarity, the inspection of your flooring and the corresponding inspection report was completed by independent ***** ****** ********Inspector ***** ************* ** ****** ********** ** *** ***** ******** ******** ********. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. We apologize that our flooring did not satisfy your expectations. Your order will be brought as close as possible to your entrance. The real work is in getting a "blend" between all of the different procedures needed (if the job is done expertly, that is). This Jasper engineered hardwood has an average length of 29.50 inches and the width is 5 inches along with 0.38 inches of thickness. Below, Ive itemized the numerous issues weve had with this floor- Major Issues: 1. After installing the hardwood, you should put furniture on it after 1-2 days. You will then apply a stain color of your choice that suits the styles and looks of your current environment, such as kitchen cabinets, wall colors and furniture. 5 of those years raising an active boy, so you get the picture. Choose your favourite to see all the solid wood flooring available in this style. If you search the web, there are countless cases like ours. I have been blocking the calls coming from collection companies. So I answered that as well. To reserve your flooring for collection, order via 'Click and Collect'. Fast forward to October 2019. I was told that the contractor would have to either build a subfloor above the slab or if he "floated" the wood, he would have to use a very expensive underlay that would drive up the costs about $1000. In our case, full trowel glue was used in additional to nails. It's nice and quiet to walk on (not at all creaky, like my traditional wood flooring was) and it just has an excellent feel underfoot. BBB is here to help. Uptown Floors is a national online retailer of high quality prefinished hardwood floors. There has been a constant line of communication open to the client throughout the process (which remains open). I challenged him to explain to me how a mass produced flooring intended for foot traffic (in our case, no shoes of any sort) that develops these issues is acceptable. We have a lot of open floor space on our first floor. To lessen this huge amount of physical exertion Rotovac came up with this excellent multi-directional cleaning wand, the Rotovac 360i Hi. And birch is one of those well-known sorts of a tree that is used in this field of work. All our floors are direct from the factory to ensure the lowest price. I need to return and get a refund for the unopened boxes of a defective product, but it seems that the company only exits to sell and charge your credit card. If it was the installers and all done at the same time, why wouldn't we have the same problem on that one as well? Find out what travails you hAve to endure should you have an issue with it, I bought 1700 sq ft of Jasper Maple Durham 5" handscraped engineered hardwood. They can have all flooring. This was from a combination of change in staff with the team that manages the BBB account, and a slower than usual process for our claims & sales teams to review the full case ahead of our reply. The boards for this floor style are individually scraped to create a rustic or refined texture on the surface. Per the email, it is actively been investigated with the supplier, and internally within BuildDirect. The scraping process shows off the unique graining and natural character marks of each wood species. Best of luck. One would be to rip out all of this junk and start fresh, running as far away as possible from BD. The planks have different and random thickness making installation impossible. And I'm saying (and proving) that it is. Many other planks have either a haze or are somehow losing their finish and/or self-polishing from normal wear. Select a colour to see all the solid wood flooring we stock in this shade. We contracted and paid for an independent 3rd party ******** **** ******** *********** (****) certified flooring inspection company to inspect your floor. The claim is currently on-going and these types of things take time to reach their conclusion because we need to complete our own due diligence, receive information from the customer, and speak to the vendor to see if we can identify the reasons for the problems being experienced. When installing a herringbone floor, we recommend allowing around 15 to 20% wastage. We already paid $1360.00 for the flooring on top of that we paid for the install. Factor in 10% for installation, and youve got a product that requires at least a 20% overage. Jasper Hardwood Flooring - Maison French Oak-Whiskey (27.13sq. I am Ralph Wade and welcome to my blog. I never want to deal with this **** company again. As his request, I sent him pictures of the damaged boxes. We have, however, done our utmost to address the concerns you have with your purchase. As a matter of policy, BBB does not endorse any product, service or business. So I sent them the pictures again, and showed them that we laid it down on a perfectly flat surface, and put them together. This method will minimize scratches and scuffs and reduce the dulling in the high traffic areas. The first method is what industry standard calls a Buff n Coat. Another good part of birch-made hardwood is that they are resistant to taints or stains. I have a letter going out to all three credit rateing companies. If you see any of our wood floors for less, contact us and we will match that price. That was actually one of the first things I tried, back when I was first talking to them about this problem. I was told (by multiple flooring sales staff) that it is because most of the foundations where I live, including ours, are slab. Days later the Company contact me back on April 28th saying they were checking into it and will get back with me but have not. Makes you wonder if these types of experiences were the reason the company went through financial trouble. The delivery must arrive with us no later than 30 days after it was delivered to you. home| However, by going thru this procedure, the flooring (oak in your case) becomes so well sanded, it's almost burnished (or polished) by the sanding process. See which floor design is best for your space, See what goes into laminate flooring and why you just might want to choose it, Avoid a too-heavy look or losing your furniture in a sea of darkness with these ideas for decor pairings, A GENERAL CONTRACTOR YOU CAN TRUST IN MURRIETA & TEMECULA, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Your Floor: An Introduction to Solid-Plank Wood Floors, Designer Confessions: Torn Between Wood Floors. It was a full size simi and there was nowhere for it to park. An important benefit of Acacia wood is the natural wax coating that protects it from things like warping and swelling. Select which room your new engineered floor will be installed in, to see our recommended choices. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Its gotten to the point where we dont even allow our cleaning people to use the microfiber mops, they vacuum only using a soft bristled brush. So, thats it. In fact, as of this post and almost 3 months into this ordeal, despite repeated requests to their sales team and even customer service, Ive still not received an answer on how to clean this floor. This has been going on for over 5 months. In the end, we gave up on solid and our engineered floor will be installed next month. On the other hand, they are very durable and strong. Build Direct didn't have it, so I got that from ****** *********** here. As I'd mentioned everyone in the "biz" has a preference to what has worked for them. Humidity is a non-issue, as explained above.
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