Our representatives will be reaching out to you regarding your shipping progress on a daily basis! Need some mechanical skills to put together but nothing impossible. If there is no obvious damage on the packaging, check for damage inside the pallet. Can my gazebo or pergola be secured to a deck or concrete slab? Yes, Paragon Outdoor structures come with concrete anchor bolts. Hardware to bolt this gazebo to a concrete slab or wooden deck are included. Very happy with the purchase, overall a Great Experience. The underside has a white-cream color finish that adds a wonderful glow during the day and into the evenings. They responded immediately and walked me through the steps. Can my gazebo or pergola be secured to a deck or concrete slab? It has an aluminum frame with aluminum composite panels that are an architectural grade material that provides insulation, noise reduction and is rust resistant. Leaks a lot during rain, does seem to slow up but never stops. When ordering, please ensure that your billing and shipping addresses are correct to avoid delays in order processing. The shed took a little longer to be delivered than what was originally posted BUT the team kept me up to date every step of the way! You can use a damp cloth and soapy water to clean small spots on your canopy. If you need help with a warranty, we can help! The representative from Backyard Oasis had to go to extra work to arrange a drop ship from the warehouse. Once you have been approved we will send all relevant instructions regarding the return and follow the return process laid out by the manufacturers. Can I install a light or fan inside of my gazebo or pergola? Great communication and follow up from this representative. From the moment I ordered from this company I have been impressed! Availability changes daily, so please ask us before ordering as shipping times can range from a few days to several weeks. Most of our gazebos are equipped with a centrally located hook. Under no circumstances can you place a heat source under soft top gazebos. Do NOT ACCEPT the product if it's delivered with obvious damage. This company know customer service! ** total_quantity ** | ** unit_price ** / ** unit_measure **. For your protection, we screen credit card orders for potential fraud. If the whole unit is defective, we may ask you to ship it back to the warehouse. The warranty does not cover weather-inflicted damage and/or damages causes caused by not following assembly instructions and adhering to warnings in the manual. Product is as advertised. Most of our equipment requires specialized shipping which will always be free for you! This gazebo literally becomes a screen house! My husband loves it. Please call us directly so we can ensure the correct replacement part is sent to you. It will enhance the look of your patio or garden and become a gathering spot for your friends and family for years to come. Hardtop gazebos do not require any action prior to winter. Ground stakes are provided. Paragon Outdoor | Siena Hard Top Screen Room Gazebo 12'x 16-ft. Can I put a heat source underneath the gazebo? Sarah is great and I want to say, in a world where customer service has gone a bit sideways, Sarah and Backyard Oasis is above reproach. SSL CERTIFIED Backyard Oasis works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input at 256k-bit strength. Paragon Outdoor Florence Aluminum Pergola 11x16 - Convertible Canopy, Duramax YardMate Plus Pent 5'x 3' Gray w/ Floor, Duramax Woodbridge 5 - 10.5'x5' w/ Foundation, Dundalk Leisurecraft Serenity Outdoor Sauna - 4 Person Barrel, Duramax Bicycle Storage Shed Anthracite w/ White Trim, Paragon Outdoor Novara Aluminum Pergola 12X20 - Louvered Canopy, Paragon Outdoor Barcelona Soft Top Gazebo, Paragon Outdoor Barcelona Soft Top Gazebo 10' x 12', Little Cottage Company Workshop Value Shed w/ Floor Kit - All Sizes, Palram Olympia 10' x 18' Patio Cover - WhiteWhite, Duramax Duramate 8x5.3 Vinyl Shed w/ Foundation, Little Cottage Company Gable Value Shed w/ Floor Kit- All Sizes, Paragon Outdoor Siena 12x16 Hard Top Gazebo. In most cases we will get you an RMA from from the manufacturer and have all of the relevant information filled out. The delivery driver was friendly and caring. The delivery of the shed was fast and on time. This the perfect Gazebo for any backyard. If a unit is not in stock, it will have a unique lead time depending on the SKU. This item ships to all States of the contiguous U.S.A. For international buyers, please give us a call immediately and we can review the shipping options directly with you! It was my first time buying a product from Backyard Oasis. Even candlelight reflects back down and illuminates the area at nighttime. Larger spots may require machine washing. AMAZING CUSTOMER SERVICE Your home is one of your most valuable assets and finding the right upgrade can be hard enough on its own! It comes with an easy to read the instruction manual. It came in. square inch snow load, All hardware is made of corrosion-free and rust-resistant materials, Ground stakes and bolts to anchor the pergola to a concrete slab or wooden deck are included, Decorative base covers for each post hide the anchors, Snap and click connectors make assembling the upper framework quick, Includes clear and fully-illustrated step-by-step instructions, Friendly technical support from Paragon Outdoor is available for installation help, Note: Please be sure to check your local building code for any required permits and issues pertaining to zoning, setbacks, or restrictive covenants, Note: Gazebo may be shown with options such as patio furniture which is not included, Engineered and designed in the United States, Paragon Outdoor and Shed Nation stand by their structures and work to make sure customers are completely satisfied, Ships in 3 boxes: 100.39" x 21.26" x 5.74", 89.56" x 26.57" x 9.25", and 66.53" x 41.33" x 2.35". The Siena Screen Room has sliding screen doors on all 4 sides. delivered in a timely manner. {"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}, Free Shipping + No Sales Tax | Ends 8/7 at 11:59pm. The Siena Gazebo comes with an easy to read instruction manual. Lag bolts would to need to be purchased separately for a wood deck. *We can not price match local stores, warehouses, price clubs, or prior sales and the item must be new and in stock. Order processing timeis 3-4 business days if the item is in stock. Sign up for the chance to win BIG giveaways & special coupon codes. Screen out the bugs and let the air in with the Siena Screen Room Gazebo. Forget about any mosquitos or other bugs getting in. 2021 bagelsands.com All rights reserved. Weather-related damages are not covered. Ground stakes are provided. It has an aluminum frame with aluminum composite panels that are architectural grade material. Our soft tops gazebos require the canopy to be removed. Can I get replacement parts and if so where? Your warranty terms and conditions can be found in the assembly instruction manual. The 5 star rating is for Backyard Oasis and their customer service. Only bad thing was shipping and delivery notifications. These panels provides insulation, noise reduction, and are rust resistant. ), Do you guys have questions about the product our delivery? My order arrived as promised, however I cannot rate the pergola yet as it is still being assembled. Speak to one of our experts today! Item must be unused and in it's, ** total_quantity ** | ** unit_price ** / ** unit_measure **. The vertical posts are aluminum, and the rails holding up the roof are aluminum with steel inserts for strength. Even candlelight reflects back down and illuminates the area at nighttime.This rugged gazebo is made of aluminum and steel. Be sure to include the link to the other site. Start your journey with the right support from Backyard Oasis! Email:[emailprotected] If you find something different from another retailer, contact us immediately and we can resolve it for you! Copyright 2022 NationStores LLC. Excellent quality gazebo. Yes. I was having my own difficulty with a tracking number and they not only addressed it with me immediately, but have stayed in constant communication with me to make sure all is good! Most of our gazebos are equipped with a centrally located hook. They were so expensive even local. 10/10 recommend this company. Phone: +1 (248) 825-3423. I ran into a couple of issues with the instructions and called Backyard Oasis for help. Parts can be shipped to you, if a part is defective. Give us a call right away! Remember me Please send an email to info@homebarselect with images of the damage within 48 hours of delivery. The folks at Backyard Oasis provided phenomenal customer service. FREE SHIPPING on a majority of items! Yes. Deny the package and ask for a Return Authorization Number. Base plates at the bottom of each post that the gazebo sits on are made of steel. Forget about any mosquitos or other bugs getting in. Address: 1059 Maitland Center Commons, Maitland, Florida 32751 boxes and/or APO/FPO. Hardware to bolt this Gazebo to a concrete slab or deck are included. His project. Yes, This can be done. Would recommend. This Gazebo literally becomes the screen house. Well built but, instructions are difficult. Please note: As of now, goods ordered can't be shipped to P.O. Can I put a heat source underneath the gazebo? Buyer's Remorse returns are not accepted. A stunning entertaining space, this gazebo is built for maximum comfort and enjoyment with sliding screen doors on all 4 sides.Shield your family brunch from the glare of the sun or enjoy the rain's soft pitter-patter with the full coverage of the Siena's dome-shaped, composite roof.The roof is made of a sophisticated composite of aluminum and polyethylene core and multiple layers of finishes and coatings.The roof's underside has a white-cream color finish that adds a wonderful glow during the day and into the evenings. Despite its size, the Siena is designed for easy assembly. Its contemporary look makes it a great fit for any setting, and many of its design elements were taken directly from customer feedback. If it's in acceptable condition, the customer will receive a refund/exchange. They responded to my inquiry very quickly and efficiently. Other than that, everything was great. This item was listed as out of stock. If the whole unit is defective, we may ask you to ship it back to the warehouse. Highly recommend. (and get periodic updates! The Siena 12X16 Hard Top Gazebo is sure to add functionality and flair to your home. This rugged gazebo is made of aluminum and steel. Great company.. Backyard Oasis contacts, Sarah and Andy were most helpful and accommodating to my order of the Pergola. 2-people can have this gazebo built-in half a day, letting you enjoy spending the weekend relaxing beneath it. We are doing our best to update stock quantities with our suppliers but please bear with us as we navigate these difficult times! boxes and/or APO/FPO. Manufacturer's defects will be handled according to the product's manufacturer warranty. Our warranty covers manufacturer defects. Warranty will vary by model. There was one part missing and they promptly sent it to us, following up every step of the way. Our pergolas can remain with the canopy drawn to one side under the built-in cove. Lag bolts would need to be purchased separately for a wood deck. Returns are easy, simply contact us for to start the process. I ordered this building kit. Paragon-Outdoors is a manufacturer of high-quality backyard structures such as Gazebos and Pergolas. Weather related damages are not covered. Greatly appreciate the speedy shipping. The Siena Aluminum Patio Gazebo is a durable and beautiful gazebo kit. One of the fantastic features of this gazebo is the sliding screen doors on all four sides! Does my gazebo or pergola require "winterizing"? Lost your password? The packagewill assessed upon receipt. The warranty covers damage due to manufacturing defects only for a period of 5 years on the structure, 5 years on the Aluminium Shell, and 1 year on the netting from the date of purchase. Paragon Outdoor stuctures are very popular and ship directly from the manufacturer's warehouse. The elegant Siena 12X16 Hard Top Gazebo with Sliding Screen from Paragon Outdoor, one of the nation's leading makers of backyard structures, is the perfect way to provide shade for your patio or garden. The dome shaped roof is a sophisticated composite of layers of aluminum and polyethylene core, and multiple layers of finishes and coatings. I had contacted the manufacturer and they gave a list of retail providers; Backyard Oasis was at the top of the list. Deny the package and ask for a Return Authorization Number. Defective Items: Manufacturer's defects will be handled according to the product's manufacturer warranty. Item must be unused and in it's original packaging. The frame is powder-coated a sharp black color to further protect it against the elements. Can I install a light or fan inside of my gazebo or pergola? Yes, Paragon Outdoor structures come with concrete anchor bolts.
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