", "Complained to dealer about hesitation in accelerating. You have to turn off the car and turn it back on to get it to connect. Though its too early to get strong safety testing on the latest 2020 Highlander, results for the 2019 model can help gauge where Toyota prioritizes the SUVs safety. They only work if I jump thru hoops to get them to work. Fixed in St.Joseph Mo. It's 2 hours to the nearest dealer and we had groceries in the car so he cut the wires in order to drive it home and then make an appointment to get the car fixed. ", "Shortly after my 10000 mile check up, I started to notice a much more profound 'kathunk' sound from the right rear wheel/ suspension. You must have JavaScript enabled to experience the new Autoblog. Phone pairing- I have not been able to get En-tune to work with my phone even though I have the appropriate apps. About fourth trip, the dealer fixed problem. Like most vehicles in this brand, the Highlander features a superb reliability score. Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure. The Highlander is one of Toyotas flagship SUVs, offering space, economy, and Toyotas expected menagerie of safety and tech features. Therefore, I refused to drive vehicle until 2019 repaired. Dealer said not their problem, must have been caused by salt in Winter. Rather than a problem with mechanics, the 2019 Highlanders recall states that the text on the Highlanders load capacity label may not be permanent and therefore, unreadable. Before being notified that a fix was available, but after notification of the recall, the Check Engine light came on and a notice came on that brake power was low with instructions to stop the car and call for help. ", "did not work. High beams On the straightaway, visibility was good on both sides of the road. Beginning with 2016 models, the driver-side A-pillar, door sill, and door internal structure were reinforced to improve occupant protection in small overlap frontal crashes. ", "The problem was the voice command was not working. ", "The rotors were warped and needed replacing at 15500 miles. ", "car was recalled because of faulty low pressure fuel valve. Picked a longer route from south Alabama to fort worth than Google maps on phone or computer. ", "driver easy speak doesn't function reliably", "the vehicle was sold to me with a defect that Toyota knew existed and for which a technical advice memo had been issued at least 30 days before the sale. Can A Professional Driver Stop A Car Quicker Than ABS Brakes? ", "noticed a chip on the hood after accepting vehicle. ", "There was a recall for the low pressure fuel pump announced Jan 2020 that might cause the vehicle to stall at high speeds. ", "Out dated maps. This vehicle has 2 rear seating positions with complete child seat attachment (LATCH) hardware. It would drift with or against the crown or the grooves in the road. Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure. If you put your foot on the brake and hit the start button within the first two push of the start button and phone system will not work properly. If you push ignition button twice and then start the car everything works as it should. to get the information you were looking for! ", "Started one day freezing up. My car is at the dealership just waiting! Copyright 2022 Endgame360 Inc. All Rights Reserved. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. In the 12 mph IIHS test, this vehicle avoided a collision. my previous highlander 2018 had the same problem and it stalled at high speed on highway. Some type of module had to be replaced. No one told us about this problem in the vehicle had been on the market for over eight months. Besides this serious engine problem the car had a front collision sensor issue. Subsequently recall notice. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? Dealer said, can't do anything for me. FAQs or access your IIHS also handed the 2019 Highlander a Superior score for its front crash prevention system, which helped avoid collisions and reduce speeds during testing, but only Acceptable for its Halogen headlights. Factory alignment was off. It did not give verbal instructions and ultimately (a bug with the Platinum package) and ultimately failed completely and disabled the radio and all other features in the system, which was replaced in its entirety. only affected limited premium", "Voice control does not work if vehicle start switch does not engage after it is pushed twice before starting vehicle". if I do the work around then the car talks to me for directions so my eyes remain on the road. Was crossing border into BC and just as crossing it was trying to send me 20 Km away to other border crossing. Maps are outdated and there is no way to update them at this time and when updates come out they will be too expensive. ", "Limited Platinum edition voice navigation does not initialize without using a work around of pressing the start button twice to put in auxiliary mode before starting car. Was so annoying I made dealer take back the car and replaced it with a 2019 Highlander Hybrid. It can't be controlled manually when this happens. No fix has been made available. I was very happy with my local dealer and restored my confidence in Toyota top notch quality service. No repair available for 70 days. To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our expert judgment of the vehicle's interior noise level in everyday driving. I didn't call back. ", Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system. ", "i am not getting prompts when trying to input desired destinations as a result i have to keep repeating the addresses, very frustrating", "Map is the problem for me as well as other feaures. The Highway Loss Data Institute (HLDI) shares and supports this mission through scientific studies of insurance data representing the human and economic losses resulting from the ownership and operation of different types of vehicles and by publishing insurance loss results by vehicle make and model. Which Brands Make the Most Reliable Appliances? Moderate overlap frontal ratings are assigned by the Institute based on a test conducted by Toyota as part of frontal crash test verification. Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear. Your phone system will not be clear to talk on and will cause lots of echoing and background noise, that is if you get it to work at all. The issue is the phone communication. Toyota does not care about the consumer needs and is not going to correct this problem. ", "The car seems to shift rough at times. The problem seemed to be a problem that needed to be recalled but our dealer pretended to know nothing about it. This score from the EPA ranges from 1 (worst) to 10 (best). Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust. Notified of recall January 2020. (295 hp). The braking rating is a composite of wet and dry stopping distances and pedal feel. About 6 months ago. Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt. Extra weight is given to the more serious areas such as major engine or transmission problems. But it was after we purchased a vehicle and took it on a out of town road trip with family, we noticed it was so difficult to talk to any one over the road noise. Toyota should make a recall on the 2019 Highlander Platinum models and this is the only one that they know of that has this problem. And the Go Home turn by turn voice prompts never work. Sometimes it will not connect at all and you had to manually connect it. Not repaired at this time", "Toyota has notified me that there is a problem with the fuel pump and has recalled them. Why, they now require three step procedure just to start their car and if you get in a hurry and touched the break with your foot the car will start in the system will be useless. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption. ", "Have to come o complete stop before starting again, otherwise rough shift". Still not fixed", "The music device interface does not connect reliably to the iPhone music player or audio book interface. "Car drifted slowly and needed frequent correction to stay in it's lane. No fix available from Toyota. Yes, we did test drive the vehicle and the salesperson did take us down some rough roads, and the highway. ", "After driving the car for 7 months, Toyota issued a recall because the car might stop at any time in the middle of traffic and cause a deadly accident. Recall fix became available July 2020 and I brought it in for replacement. Will have to litigate as Toyota unwilling to replace vehicle or replace engine". Car only had 20,000 and no rust at inspection 1 month prior to parking it. The problem was eventually resolved after I contacted Toyota directly and made a warranty claim. Car failed trial. Toyota could correct this by reprogramming or replacement with the system they now have in the 2020 models. Route selection is not straight forward nor it is really the best route (when compared to Google Maps). Toyota stated that the only way I can get any redress is to go to arbitration which I am not going to do. Please follow the instructions below to enable JavaScript in your browser. One other problem I have is that if the ambient air temperature gets below 70 degrees, the tire air pressure light comes on even thought the tire pressure is only a pound or two below the previous day's air pressure. Droid phone OK. MAJOR FLAW, but done for "safety". Not sure why. ", "Told by dealer that there was a problem. Side and head protection air bags standard from 2007. How the moderate overlap front test is conducted, Tested vehicle: 2014 Toyota Highlander XLE 4-door 4wd with standard head curtain airbags for all three rows of seats and standard front seat-mounted torso airbags. Dealer claims Sound is telegraphing up from left front caliper pad assembly. And thanks for reading Autoblog. ", "At speeds of 60-70 mph the vibration is intolerable.". No recall was ever issued, that I know of. Cause was determined by Toyota to have occurred at factory before delivery. can tell you exactly how much warranty is left. ", "it is a KNOWN issue with the Highlander, connectivity--it echoes back when talking to some folks", "Bluetooth audio quality is very poor for someone who calls the Toyota", "First, bluetooth paining is fine. Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area. Toyotas focus on technology and safety indicates that the 2020 Toyota Highlander will offer even more safety than the already-impressive 2019 model. The economy engine shutoff is uncanny. IIHS rates vehicles good, acceptable, marginal, or poor based on performance in high-speed front and side crash tests plus evaluations of seat/head restraints for protection against neck injuries in rear impacts. I would send this to someone who counts in the Toyota company, but who? They replaced the shock under warranty. I am beginning to think the 'small' front collision was not small and was not repaired correctly and Koch 33 is not a reputable dealer. In most cases, automotive warranties are based on the vehicle identification As of this time there is no remedy for this problem!!! Action shot taken during the driver-side small overlap frontal crash test. It did not work until the dealer added a signal amplifier to the unit. Often would suggest routes that were twice as long as required. Those buyers looking for snazzy styling, exhilarating performance, or an engaging driving experience should be forewarned -- these aren't the Highlander's strengths. Dealer not able to fix the problem. Going in for a recall and repair of same problem", "The navigation system will not pair with Apple phone. No audio for navigation. Toyota claims this is normal due to floating nature of their disc pads? "The inside door panels were very faded. Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks. We are very disappointed with Toyotaafter driving our Sienna for15 yrs. V6 Lower anchor(s) can be borrowed from adjacent positions(s). ", "There is no voice navigation prompt while driving due to JBL amplifier issue. With the wires snipped the whole dash had all kinds of lights. If you'd be so kind as to allow our site, we promise to keep bringing you great content. NO OPTION FOR PASSENGER. Believe me, the dealership has tried many different things until one of the technicians read this Toyota memo. "Engine defect from factory causing sound engine knock, that started at under 10,000 miles/ 14,000 KM. ", "The display screen goes black and appears to reboot when paired with my iphone. The voice turn by turn directions do not always work. Others range from Basic to Superior. So no, I would not purchase this car again and given my bad experience with Toyota, I will never purchase another Toyota vehicle. Because you cannot get in a hurry or put your foot on the brake until you have pushed the starting button twice. Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension. Low beams On the straightaway, visibility was fair on both sides of the road. I think that it would be in Consumers Reports interest to publicize this issue and shame Toyota for this safety issue and their response to consumer safety!!! Once was in my driveway and it said I was 12 miles from my destination and kept trying to bring me back to other route after I took a known shortcut", "Map is two years out of date. The NHTSA scores the Highlander very highly in terms of safety. If this situation does not change in a couple of months I will seriously think about trading in the car. Everything starts back up again in about 2 minutes. Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks. Upon returning to Idaho I had my local Toyota dealer look at the problem and they told me it was premature wear on the rotors but that it was covered by the warranty. I haven't tried since. If you don't do that every time you start the car the GPS will not provide voice prompted directions. I now can see why they have a system in the Highlander that you could use to transfer the driver's conversation to the back of the vehicle. I bought the car because of reliability and now I am scared to drive the vehicle at high speeds. Despite considerable intrusion of the lower portion of the door hinge pillar, risk of injuries to the dummy's legs and feet was low. I informed them of the shock issue. Using the phone system in the Highlander platinum, is absolutely disgusting and worthless. No update available yet. We get it. In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. Safe Summer Activities for Kids During the Pandemic, What You Need to Know About Bug Spray for Kids, Best Cooling Mattress Toppers From Consumer Reports' Tests, 2.7-liter An expert evaluation of the interior quality and craftsmanship. Five stars out of five are awarded for overall safety. I have taken the car in for repairs and after insisting on talking to the manager he admitted there is a problem but not solution. no fix from Toyota yet", "Fuel pump failed while driving, causing engine to stall on the highway. Often saying to go in the wrong direction. Includes seats, climate control, noise, and ride. NHTSA rates crash-tested vehicles by assigning them one to five stars, with five stars indicating the most injury protection and one star indicating the least protection. Buthow safe is the Toyota Highlander? The Toyota Highlander was redesigned for the 2014 model year. There is a workaround. Instruction manual is not clear. ", "Front dashboard speaker sounds garbled. I didn't call back. Side crash testing earns a perfect, five-star rating. ", "The NAV/radio/phone just stopped working. Our judgment of how comfortable the front seat is for drivers of various heights. ", "The GPS map won't have sound for turn by turn. "Within 3000 miles of purchase all warning lights lit up. ", "I noticed an oil leak from near the drain plug. ", "In very cold weather, the GPS system will jump to random addresses and the map scroll across the due west or due east. Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission. Burns more fuel at city driving that predicted. IIHS issues an award every year to new vehicles that earn the best safety ratings. I called them and the call was "accidentally terminated" after 5 min. Needs to be reprogrammed. They do not see any changes in the future with the 2019 Toyota Highlander platinum's. I would rate this a negative number of possible, but definitely a zero in this performance.". ", "Developed 2 windshield cracks from bottom edge up. Braking distance is from 60 mph, with no wheels locked. "driver's side window and rear passenger window have louder wind noises", "Occasionally there's a rattle in the center console", "After about 2000 miles car developed a rattle which seems to come from the right 2nd row seat. You have to keep looking at the screen. Broadcast-standard video, remote interviews and media info, An educational resource for students and teachers. V6 I went to an independant garage for PA state inspection. You still haven't turned off your adblocker or allowed our site. Chevrolet Corvette Sedan Coming In 2025 With EV Power, 2010-2022 CarBuzz Inc. All Rights Reserved. After backing out of the driveway using the brakes that noise goes away. ", "I have not been able to get En-tune to work through my phone even though I have the appropriate apps - IHeartRadio, weather channel and whatever else I've tried. 4 Featuring eight airbags and the Toyota suite of safety features, the Safety Sense system is incorporated on every model from the base trim and includes forward-collision warning with pedestrian detection, automatic emergency braking, adaptive cruise control, and lane departure warning with steering assist. Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces. They determined that a deformed seal was the problem. "I bought the vehicle from Koch 33 Toyota in Easton, PA on Jan 4, 2020. Shortly after that, I went to my Toyota dealer for 15000 mile service. SO IRRITATING! you cannot get in a hurry to start a Toyota Highlander platinum. Dealer did not have required part in stock, and part was backordered, so it took 4 weeks to arrive. Blind-spot monitoring with rear cross-traffic alert and front/rear parking-assist with automated braking are also available. Now I have driven car another 500 miles since that and just yesterday, got a note from car that maintenance is required. This page is for personal, non-commercial use. Most times it's fine, but sometimes it just inexplicably can't understand my repeated prompts or will just shut down. The fix for the fuel injector has not been made and we are afraid to take a trip out of state that is needed to check o a sick relative. Software repeatedly gives poor directions. dealer said leave it in driveway. I have been given a rental rav4 to replace my highlander. For the price you pay for this vehicle, they should have better quality shocks for a smoother ride and insulated to overcome the road noise. to help you make better choices for lifes big moments and the everyday ones in between. In the Toyota Highlanders midsize SUV category, 14 vehicles received one of two IIHS awards for the 2019 model year. In recent road tests, we've discontinued the 150-mile trip test. Many owners having this problem, that's how I finally found out what was wrong. Driver error. ", "Road noise is extremely loud in the 2019 Toyota Highlander Platinum model. ", "Turn by turn voice prompts do not work properly. Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit. Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation. Had it in to toyota 3 times. ", "shifts into high gear too soon prohibiting merging with traffic. I haven't had problem with it. The left front makes a mechanical noise. Measured fuel usage on a prescribed city course. You may order presentation ready copies to distribute to your colleagues, customers, or clients, by visiting https://www.parsintl.com/publication/autoblog/. use our ear buds now", "The Bluetooth randomly drops the connection with the paired phone, causing the calls to be dropped. I am only driving this locally for errands. Have taken it to the dealer but just the same thing. There is a mechanical noise at the fire wall where the push rod from the brake pedal goes through to the vacuum boost/master cylinder assembly. 1996-2022, Insurance Institute for Highway Safety, Highway Loss Data Institute, 501(c)(3) organizations | Copyright information and privacy policy. ", "Had a recall that the fuel pump could stop working and needs to be replaced. It will continue to do this until the car warms up (5 - 10 minutes). You need to push the start button twice, tap on the brake then push the start button again to get the GPS system to work properly. According to IIHS, the Toyota Highlanders Acceptable score in the small overlap front test comes from a lower, Marginal score for its structure and safety cage. We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. I am a businessman and I use my phone three or four times each time I'm in the vehicle and I need a hand free phone system that works. (2019 Toyota Highlander Limited 3.5-L V6), External music device interface (e.g., smart phone, MP3 player), (2019 Toyota Highlander LE Plus 3.5-L V6), (2019 Toyota Highlander Hybrid Platinum 3.5-L V6), Paint (fading, chalking, cracking, or peeling), (2019 Toyota Highlander Hybrid XLE Unsure). This entune program is worthless and even when, it does try to work, 9 out 10 times it will take 5 minutes and up to an hour to connect to your system, and it's worthless if you have no phone single. Measures of occupant compartment intrusion on driver side, How the driver-side small overlap front test is conducted, Tested vehicle: 2018 Toyota Highlander LE 4-door 4wd. Three cylinders were not aligned correctly, had to be realigned and resealed. Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. It ended up taking 40 days of pestering, calling Toyota America, service manager and anyone else I could think of. ", "The Bluetooth always had a echo when in use. "We received a recall in Jan 2020 that the fuel injector is faulty and could cause the car to suddenly stall out and stop. Very disrupting for what should be a trouble free car. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors. See Toyota tech tip T-TT0517-18 more detail about their problem and their ridiculous solution to the problem. I took the vehicle to Les Schwab where they diagnosed the problem as premature micro fissures in the front rotors that expanded when heated up causing the shaking. if car is started normally the voice system does not work at all which I consider a safety issue as I have to look at maps for direction. They kept auto, contacted Toyota, received permission to go into engine to find problem. I'm getting about 18 mi to gal, which makes me very unhappy. The NHTSA does, however, report one safety recall with the 2019 Highlander. And free is good, right? ", "I think they called it an amp. Obviously, it is needed in the 2019 Toyota Highlander Platinum model to overcome the road noise. Use Garmin and cell phone instead. While it received just an Acceptable score in the small overlap front: passenger side portion of the crashworthiness test, the 2019 Highlander received the best possible score (Good) in all over crashworthiness tests like the small overlap front: driver-side, moderate overlap front, side, roof strength, and head restraints/seats.
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