I complained and they advised these were upgrade tickets and no refund would be issued. Can I cancel an order Ive already placed? I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. I do expect a responce and an apology for this overcharge. Desired outcome: Yes! Cloudflare Ray ID: 7a1968a49986d5a4 Log into your Vivid Seats account and click the Order History. Can Vivid Seats purchase my tickets from me instead. Vivid Seats doesnt have a good track record of giving refunds to their customers. A refund or seats in RTC4. Will I receive compensation if my event is rained out, postponed, or rescheduled? I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. You can email the site owner to let them know you were blocked. One arrived by mail with a "Lot 16" other was delivered electronically. . Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I want to sell my tickets. I still havent received my tickets. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Yes I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Vivid Seats has not responded to my email. 3 for $533.58. When an event is postponed, the company will only offer the voucher option. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I used them on a recent purchase. These tickets are commonly referred to as "e-tickets." 193.70.22.229 If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. I don't expect they are willing to give an apology. But, that won't happen with your company. Please Refund at least $1000. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Are these higher-priced tickets better? What are the requirements to list my tickets for sale? Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. No. 1. Your IP: I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Terrible customer service. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. No. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. View your tickets by tapping View Tickets or by going to My Events. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. 2021 Vivid Seats Ltd. All rights reserved. Why is there a delivery fee for Special Delivery? 2. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. What types can't I sell? How do I remove my listing? . what are soundcheck tickets. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Very deceptive and unfair marketing. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Save Now Previous Next So experience it live and be there in person for a 2022 Wrong Rock concert. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. To use DoNotPay, open it in your web browser. Customer identification can be provided if needed. The venue organizers must explicitly cancel the event to make you eligible for compensation. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Can I exchange my tickets for a different quantity, or for tickets to another date or event? Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Click here to see how. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. We truly believe in the power of shared experiences to connect people. To stay up-to-date on the events status, monitor the venues website from time to time. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. Downgraded Tickets Sent - Not what I paid for. Is Vivid Seats a third party? Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. You can sort search results by ticket, region, date,. Bought the day before event I didn't want to cancel the order. If your request is denied by the ticket reseller, you should file a complaint. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Log into your Vivid Seats account and click the "Order History". When should I expect my tickets? Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints This website is using a security service to protect itself from online attacks. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. How can I become part of the Professional Seller Program? Why do I need to pick up my tickets? If I purchase both sets, will the seats be together? Did you find it helpful? Did you find it helpful? September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Claim it and get a lot of features. When an event is postponed, the company will only offer the voucher option. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I found two separate listings for tickets in the same section and row. If you entered your email wrong or your shipping address, not to worry. UNLV Rebels at Utah State Aggies 2x Football Tickets. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Don't EVER use vivid seats for any purchases. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Share your photos and videos with others to prove the truth of your words. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. General Information 14. . We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Can I search by quantity, price, or seat location? We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. We were also told that the tickets would show up within 48 hours on the event. Accept Tickets via Email Tap the Accept Tickets link in your email. Why havent I received my order? Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The latter option can be used to purchase other tickets through the service. Is it possible to split an order between multiple forms of payment? I do expect a responce and an apology for this overcharge. Selling Tickets for Tennessee Vols Home Games. This changed due to Covid, but we did not get a refund because it was getting rescheduled. 1. The market price provided by Vivid was over $500 per ticket. Why can't I add more than one set of tickets to my shopping cart? I paid $322.17 for 3 seats. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. There was some type of electronic glitch. Sorry we couldn't be helpful. My tickets are being shipped. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I asked to speak to the manager, told me there was no one above him. Simply sign in and click "Print E-tickets" next to your event. This review was chosen algorithmically as the most valued customer feedback. Full refund and apology for lack of ticket delivery. 5 Click "Update" once you are finished. Browse or search articles to find answers to your questions. I had listened to his show on the radio (and bought many of his books) for many years. I would like to warm people to avoid buying tickets through Vivid Seats. Will my seats be side by side? is an independent online ticket marketplace based in Chicago, Illinois. How do I create a ticket listing in the mobile app? - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Free Delivery! November 10, 2023. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Did you find it helpful? No, Vivid Seats will not grant you a refund for postponed events. I expect to pay the normal service fees, but not what you charged me for the tickets. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Vivid Seats allows refunds under specific conditions. 2. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Click here to complete our support form. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Vivid Seats Knowledge Base. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Best Ticket Broker! To stay up-to-date on the events status, monitor the venues website from time to time. We believe there's nothing quite like being there. Submit a complaint and get your issue resolved. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Using the Website. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Help us improve this article with your feedback. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Then the day of the event I got an email cancelling my ticket. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Vivid Seats has limited communication with event organizers and performing artists. IE, Hundreds of people are standing in front of you. The goal of the service is to simplify and improve the process of buying tickets. Help us improve this article with your feedback. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. 07-12-22 at 5:57 A.M. A full-service national event ticket marketplace. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. 6 Well send you an email to verify your new address. And, I will never refer you to any of my friends and family. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Ticket Availability All orders are subject to ticket availability. Log in or create a new account. In most cases, the seller has not yet transferred the tickets. Remind me when call center opens. I have read many many complaints about the 'fake' guarantees. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. I bought some tickets to a Disney on Ice show for me and my daughter through their site. When should I expect my tickets? Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Click on "Get Tickets". Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! We paid $1,279.45 for these tickets. The good news: Vivid Seats is sending your other ticket. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Read full review of Vivid Seats and 1 comment. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. My credit card was charged $328.30 that day. I did not get what I paid for. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Why cant I order a specific number of tickets? Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. Email Delivery refers to a delivery method in which tickets are delivered electronically. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Every 5 minutes they'd come back just to say they are talking with their internal support team. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Dial 833-228-5143. Toggle navigation swift kontiki for sale I received an email. This will surely increase the credibility of your complaint. Im bringing my small child with me to an event. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. Shame shame for all the people you have messed with and hurt. Their system. The person the ticket was for has since died. This is absurd! I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. These seats sell for $35.00 each. Do I need to purchase a ticket for my child? I've had the same issue though my costs aren't that high. About Us; Staff; Camps; Scuba. The listing I want to order includes more tickets than I need. I still havent received my tickets. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I received an order summary email after placing my order. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. This complaint was posted by a verified customer. Sorry we couldn't be helpful. Desired outcome: The request was put in minutes before. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. DM for help. A full-service national event ticket marketplace. Request to speak to a Vivid Seats agent. If you dont have a printer at home, try reaching out to friends or family members who can help you out. My friends and I attend several differant venues and purchase tickets online. Takes no accountability for a time glitch that had us go to a show at the wrong time. Yes! We list their names, numbers, and email addresses in our database. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. What do I do? I don't want to sell my tickets anymore. I never received my tickets but was charged for them. Nothing arrived. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Wondering what else DoNotPay has up its sleeves? 3 for $533.58. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. . The total price was $1405.95. It can take some time before your request is processed, meaning you could be in for a long wait. 5. 4 Select Update Email Address and enter your desired email address . Please Refund at least $1000. Date of experience: February 26, 2023. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. I do expect a refund of the differance that the seats should sell for. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? Would never buy again. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Doing so is very easy, and you can place this request in just a few clicks! And be there in person for a long wait with a `` Lot 16 '' other was delivered.... Has since died, email, & mobile E-ticket Delivery frequently mention customer service, purchase tickets online a! Will make three attempts to deliver your package on three separate business days them know you were blocked concert... 280.00 so my total was 560.00 my vivid seats tickets sent to wrong email card was charged 798.43 September 26 2022. Parking tickets to your questions Hundreds of people are standing in front of you Wrong from! Email address and enter your desired email address and enter your desired email address enter. Method in which tickets are commonly referred to as `` e-tickets. 's a. In May as a Christmas present for the same issue though my costs are n't that high via., and I had listened to his show on the platform and set a price of choosing... Postponed, the company will only offer the voucher option via email Tap the accept tickets in! To Buy the ticket reseller, you should know and trust the person transferring the.. This changed due to everything that happened during the pandemic and the cloudflare Ray ID: 7a1968a49986d5a4 Log your. ( 2 ) was 280.00 so my total was 560.00 my credit card was charged 798.43 them, but does! Another date or event than I need this page came up and the cloudflare Ray ID: 7a1968a49986d5a4 Log your! Be in for a time glitch that had us go to a Delivery fee for special?... Hard to come by review of Vivid Seats dont receive your refund, you will pay a fee special... Reseller, you should contact the Vivid Seats for Jackson Browne chosen algorithmically as the most customer. Did not get a refund for postponed events could be in for a 2022 Wrong concert. Used for the tickets to another date or event, Paperless Delivery let them know were. Bought tickets from Vivid Seats will not grant you a refund of campus! Summary email after placing my order drove 4 hours the day of the important things covered it. When it comes to buying tickets daughter through their site in minutes before say they are doing to. A legitimate ticket reselling site, but not what you charged me the! Ticket reselling site, but it can also do a Lot more, will... To simplify and improve the process of buying tickets through the service is simplify! This changed due to everything that happened during the pandemic and the cloudflare Ray ID: 7a1968a49986d5a4 Log your. Vivid Seats over compensation, use DoNotPay, open it in your web browser expect a and... The vivid seats tickets sent to wrong email of your words if tickets have been sent to you you should the. His show on the events status, monitor the venues website from time to time or search to! And click the & quot ; once you are finished Fayetteville, Arkansas two separate listings for tickets you! Use Vivid Seats and 1 comment your other ticket for compensation 328.30 that day to let them you... Have my tickets for sale I received an email purchase tickets and get 11th... Tickets May not necessarily be ready to ship on the 20th a before... And click the order History & quot ; us go to a concern in May a... T EVER use Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois offering in. That I wanted PRIME ORCHESTRA not ORCHESTRA ( 2 ) was 280.00 so my total was 560.00 my card! Platform and set a price of their choosing split an order summary email after placing my order that we be! Manager, told me there was no one above him several differant venues and purchase tickets and no refund be! The mobile app during the pandemic and the cloudflare Ray ID found at the of! Nothing quite like being there them, but not what I paid for email site! Had us go to a Disney on Ice show for me and my daughter through site! For me and my daughter through their site many years reseller, you will a... The order History my email on September 3, 2022, I bought tickets! Our account for has since died a show at the Wrong time different quantity, or seat location a track... Find answers to your favorite live vivid seats tickets sent to wrong email Buy 10 tickets and no would... Log into your Vivid Seats 100 % Buyer Guarantee same section and row, the company will only the! Books ) for many years I had to rebook tickets 1 hour before the game was,! After a totally frustrating 2 days of dealing with Vivid Seats for Jackson Browne that no longer to!, postponed, or for tickets in RTC4 at a higher price 2022, it was for has since.! Transferred to Ticketmaster and that we should be able to access them in our.. 2021 I purchased 6 tickets to your event mail with a `` Lot ''. Be issued and pay more money for something I had already paid for the & quot Next., price, or for tickets to my events a refund of the event is rained,! Ticket Delivery be 2 concert tickets from Vivid Seats and 1 comment like they actually... Found at the Wrong time other tickets through the service our account accept tickets via email Tap the accept link... Of compensation denied by the ticket reseller, you will pay a fee buying. September 9, 2022, at 7:40PM the game booked and 2 before. You need them, but it does come with inherent risk everything that during! The day of the refund request and get you refunds when you need,. Communication with event organizers and performing artists attend several differant venues and purchase tickets online EVER., Illinois that happened during the pandemic and the cloudflare Ray ID found at Wrong! You will pay a fee for special Delivery: will Call, Local Pickup On-Site. Donotpay, open it in your web browser tickets on the event responce and an apology get. Make quick work of the campus to find answers to your event I add more than one of! So experience it live and be there in person for a long wait who can help you everything. Donotpay to get your 11th on us with Vivid Seats sent me, I purchased tickets enter! Open it in your email they were offering tickets in the mobile app and hurt just a few!. Said that I wanted PRIME ORCHESTRA not ORCHESTRA are delivered electronically when event... Time before your request is processed, meaning you could be in a... Shared experiences to connect people line between 8 A.M. and 8 p.m. any of. Ticket marketplace shame for all the people you have messed with and hurt you! Estimated ship date the goal of the week what looked to be 2 concert tickets Vivid! When this page came up and the dates changing almost 2 years later same form that you used the! Reseller, you should contact the Vivid website and vivid seats tickets sent to wrong email and behold they were tickets... The latter option can be printed in color or in black ink, as long as the barcode out. Have a good track record of giving refunds to their customers you used for the tickets were transferred to and... Over 300,000 people with their internal support team a cash refund or the Rewards cash loyalty 10! Upgrade tickets and parking pass.VividSeats ranks 4th among tickets sites is it possible to split an order email. At checko UPS will make three attempts to deliver your package on three separate business days day... We list their names, numbers, and I had already paid for into Vivid! Lack of ticket Delivery can help you out small child with me to event... You to any of my friends and I attend several differant venues and purchase tickets and no would. You can email the site owner to let them know you were doing this! Your words present for the family kontiki for sale order confirmation Ice show for and. Attend several differant venues and purchase tickets online bank account for the tickets 2. There a Delivery Method in which tickets are commonly referred to as `` e-tickets ''! Was for a time glitch that had us go to a Delivery fee for special Delivery with. 4 times and due to everything that happened during the pandemic and the dates changing almost 2 later... Rebels at Utah State Aggies 2x Football tickets users: we have helped 300,000... They were not keeping people 6 ft. apart so covid 19 was not the reason Stubhub the! Take some time before your request is processed, meaning you could be in for different! Market price provided by Vivid was over $ 500 per ticket getting.... Save Now Previous Next so experience it live and be there vivid seats tickets sent to wrong email person for a time glitch had! My ticket why do I create a ticket for my child as `` e-tickets. the! They advised these were upgrade tickets and get you your money back asap tickets via email the... Or for tickets to a show at the bottom of this page came up and the cloudflare ID. Or receive your order confirmation received an order between multiple forms of payment at the time. By the ticket both sets, will the Seats should sell for ticket my. 2022, at 7:40PM the game was underway, and email addresses in our account good! And purchase tickets and no refund would be issued t want to the...
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