Click on the Get started button under Reset this PC. up to 285 hours in HyperSpeed Wireless. For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285 hours. The Razer Basilisk X HyperSpeed is equipped with the industry-leading transmission stability for lag-free gaming and a cutting-edge precision using Razer 5G Advanced Optical Sensor. Try using a different USB port on your PC. Like any other peripheral, a mouse needs power. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Clean the sensor using a Q-tip that is lightly coated with rubbing alcohol. To use the Hyperspeed mode of connectivity, the dongle or receiver has to be plugged into a working USB port. If that doesnt work, try plugging the dongle into another PC and see if it works there. Enter your username or e-mail address. If it does, then go to the next step. For this repair you will need an Omron D2F-F-3-7. Hopefully this captures everything. Now without further ado, lets get your mouse connected! The Razer Basilisk X HyperSpeed does not have a built-in battery. What does the Razer HyperSpeed Wireless do? Even a nearby phone with Wi-Fi on can have the same effect. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Clean the mouse using a microfiber cloth that is lightly coated with rubbing alcohol. Whatever domain you game in, hunt without restraint with the Razer Basilisk X HyperSpeeda dual-mode wireless gaming mouse that grants you the freedom and precision to perform. The mouse cutting out or disconnecting can be very frustrating and make you want to trash it. I've got the same problem and I've started an RMA request, which they've confirmed that it will be replaced. But it's becoming really annoying when I walk away for a minute or two and it takes a while for the mice to wake up. Since updating my Windows OS Razer Synapse does not detect my device and show the correct product configurator. Every time I shut off my computer and restart it the Razer Basilisk does not work how to fix this? No. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery. Examples of such devices are Wi-Fi routers, Microwave Ovens and even your cell phone. The Razer Basilisk X HyperSpeed features an improved ergonomic form. It cannot be charged using the charging dock. Add to Cart. Basilisk not working after Windows 10 Update. After clicking the option. Make sure you have the batteries in your wireless mouse. Razer Basilisk is a wireless (only) mouse. rideable.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. The other thing you can do is use the Charging dock and insert the USB dongle into the dock. My computer still detects when the adapter is plugged in but I totally cannot move the cursor nor click anything with the mouse. Made by redditors, for redditors, to discuss RZR products. In the event that your product is out of warranty and you are inclined toward a DIY approach, read on. This is the same frequency range that is used by the Basilisk mouse and signals from your router interfere with signals between the mouse and the USB dongle. Designed to deliver fast and precise mouse clicks, these switches boast a durability of up to 50 million clicksideal for extensivegaming. 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Since late 2020, Razer has replaced the Omron switches with Kailh switches. If all of the above fails, please uninstall Synapse and reboot your PC. It was for my gf i figured no big deal it was on sale. For your safety, only use an alkaline battery. Most peripheral devices such as hard drives work with USB 3.0. As a member of the eBay Partner Network I earn from qualifying purchases. Its not a problem. While holding down the mouse buttons, plug the mouse back into the computer. Remove old drivers from the Device Manager. Now flip your mouse and locate the power button on the bottom. Why wont my Razer Basilisk X Hyperspeed Bluetooth Connect? Turn the power button on. For more information, please see our Wireless devices use channels in order to transmit data, thus, other connections with overlapping channels can cause interference when used all at the same time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. [b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty). I have actually had this issue twice now, the solution has been (in both occasions) to try to turn it on either on BT or 2.4Ghz, then turn it off and take the batteries out for around 5 minutes. A quick solution is to blow compressed air near the wheel zone to remove all the possible hidden dirt. Your mouse may be connecting to another device nearby. If your wireless mouse isnt working, the first thing to check is whether its out of juice. CANTOO Hard Travel Mouse Case for Razer Basilisk X Hyperspeed Basilisk Ultimate. Does the Razer Basilisk X HyperSpeed have a built-in battery? Do not scrub the surface of your Razer mouse. Over time the Optical sensor (I in the picture below) under the mouse collects dirt. Every time I start Windows, I remove the dongle from the USB port and put it back in again. Thank you for your support. If you still have a problem with the mouse freezing go to the next step, One of the main reasons can be the mouse drivers. Right-click on your Mouse then choose Properties. Your Razer Basilisk X Hyperspeed will start working. Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. First, open the Bluetooth settings. Razer Synapse does not recognize or detect my Razer device. Plugin the Bluetooth device into the USB port of the laptop. There could be simple problems or complex problems. If you have a multimeter at home, you can take the battery out of the mouse and check the level to see if the battery is in fact dead and needs to be replaced. You can always get a replacement within the warranty period. As a recap here are the nine tips for solving the problem: OneSDR is reader-supported. How do I get my computer to recognize my Bluetooth mouse? 5 FPS Games for Mac Owners to Try in 2022. Dispose of this battery following your local environmental laws. and I don't turn the mouse off. Sorry, our virus scanner detected that this file isn't safe to download. How do I change the settings of my Razer Basilisk X HyperSpeed? Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. Free shipping. If you use a USB hub between the device and the PC, make sure the hub has power. Install Security Gateway and Configure Cluster. Make sure that the receiver (dongle) is firmly plugged in to the computer. [d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty. Plug the device directly to the PC and not a USB hub. Clean reinstall your Razer Synapse 2.0 if the issue persists. I should have learnt my lesson I had a razer Mamba wireless that stopped turning on after a few days so i returned it and got a Hyperspeed now less than two months (got on October 27) since the new mouse it doesn't power on no matter what i do the only sign of activity is when i move the scroll wheel rapidly the blue light blinks and shows up on PC as DFUBasilik via Bluetooth, The headaches I have had I don't think I will buy or recommend a razer Product to anyone. Fully configurable via Razer Synapse 3, the 6 programmable buttons let you access macros and secondary functions so you can execute extended moves withease. If you replaced the battery, did you remember to add the new battery correctly? After opening it will automatically start searching the new devices. Comment * document.getElementById("comment").setAttribute("id","af58212a2c630fd7162c8e955a5a24fa");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Here is a list of common problems with the Basilisk X. Use a USB extender cable to move the USB dongle closer to the mouse. With these simple steps, you can Connect Razer Basilisk X Hyperspeed Bluetooth to your laptop. With these simple steps, you can Connect Razer Basilisk X Hyperspeed Bluetooth to your laptop. Copyright 2023 Razer Inc. All rights reserved. . Press question mark to learn the rest of the keyboard shortcuts. Yes. Follow the instructions that appear on the screen. Your wireless mouse is ready to use. A. There may be interference from other wireless devices. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Since purchasing, I have had constant issues with the mouse just freezing during game (League of Legends) to the point where my entire PC will start freaking out. Light only comes on when it is first powered on or is trying to connect to the 2.4ghz dongle. Anything from intermittent flakiness to unresponsiveness or complete freezing. To activate the mouse you have to follow these simple steps. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio. Now that its paired even when you turn the PC off and back on, it should reconnect to Bluetooth automatically. This is a known issue with the Basilisk X. Update the Firmware to the latest version. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. I'm resurfacing this issue. How to connect the Bluetooth device to the computer, How to perform a hard reset on the Razer Phone. Make sure the switch on the bottom of the mouse is in the off position. Required fields are marked *. . one important thing to address is that this is a review for the Razer Basilisk X mouse, not the Razer Basilisk Ultimate, which is the majorly upgraded version of the mouse. . Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Make sure you have the batteries in your wireless mouse. Click and open the Bluetooth settings. Learn more, By Ask the Razer Community for help! What should I do? What does the button on the bottom of the Razer basilisk do? No. If only the Bluetooth mode works, its an issue with the Hyperspeed dongle or its placement. This will reduce the amount of interference to the mouse. If a button has been assigned to On-The-Fly Sensitivity, pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings by steps of fifty (50) DPI. Manage Settings The Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. An example of data being processed may be a unique identifier stored in a cookie. Note that Hyperspeed dongles can be replaced. Follow these steps to update the drivers with the latest version. Why is my mouse connecting but not working? See the answer below for more details. No, the Razer Basilisk does not have a tilt click scroll wheel. USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. The Phone should reboot automatically. Once your wireless mouse appears on the list, click pair. With the mouse unplugged, hold down the left and right mouse buttons. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Update Razer Synapse. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . *Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. In System, preferences click to open the Bluetooth device icon. Right-click the Bluetooth radio and select Properties. Right-click on Device Manager in the Start Menu Click View - Show hidden devices Double click on mice and pointing devices Right-click the mouse driver and proceed to Uninstall Click OK Reboot the PC and Windows will re-install the latest drivers Check to see if the mouse is working efficiently I downloaded the firmware, and it says I have the newest version. No, there is no adjustment for scroll wheel resistance on the Razer Basilisk X HyperSpeed. How do I setup my Razer Basilisk X HyperSpeed? There is a problem with your computer/devices Bluetooth adapter. As an Amazon Associate I earn from qualifying purchases. The picture below shows how this should be done. . The scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with use and over time. Let the sensor dry for five minutes and try the mouse again. If thats the case, the mouse will continue to freeze. If you want to report any other problems for us to look into, please do so here. Download and install Razer Synapse 3 to configure your Razer mouse. We and our partners use cookies to Store and/or access information on a device. Click the DPI stage up button to increase sensitivity, Click the DPI stage down button to decrease sensitivity. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. Instead it relies on wireless. I have the same problem. Why won t my Bluetooth Razer mouse connect? Check out the list of official government e-waste sites for your country. What to do if PC power button is not working? Click on change settings that are currently available. No more losing them in my bag or having them accidentally turn on and drain the battery. - Updated Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! Expand the Universal Serial Bus to see the Root Hubs. It's kind of strange. You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Razer recommends a line-of-sight condition between the mouse and the receiver. How do I fix this? To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. Press and hold the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. Now razer synapse detects it, I can even click and it will do things, but the damn things optical sensor is broken or DOA i think because its not tracking it the mouse cursor does not move at all but yet the mouse lets me click and the programmable buttons seems to work so im chalking it up to DOA, any one else have this issue and it might be something else? No. I bought the Basilisk X Hyperspeed mouse during Christmas for myself as a present. The Razer Basilisk X Hyperspeed mouse delivers top-notch wireless gaming performance with impressive battery life in a solid design with an even more solid price. Find your local recycling resource from Earth911. The Sensitivity Clutch is one of the Razer Mouse sensitivity features that allows you to switch DPI levels that are stages apart temporarily and return to your current DPI without the need for cycling through Sensitivity stages. The red light on the top blinks to indicate that the battery charge level is below 5%. For Razer Basilisk X Hyperspeed, you will need to add a new device. This is much faster than a USB 2.0 interface. Q. Cookie Notice What are the Requirements to Connect Razer Basilisk X Hyperspeed Bluetooth? Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. Troubleshooting to Connect Razer Basilisk X Hyperspeed Bluetooth. Check Point Lab R80.40 - 3. Set the compatible device switch to Hyperspeed (2.4G) mode. Now your Razer Basilisk X is ready to use on MAC. As a first step, re-establish the wireless connection by. See the answer below for more details. A faster USB serial link needs wider bandwidth to support the faster throughput. The Basilisk X uses one AA battery. If you need product or warranty support with your third-party product, please contact the product manufacturer. If the issue still persists, its likely a hardware issue. It will be ready to pair. The Razer Basilisk Hyperspeed X wireless mouse is an excellent unwired rodent with two glaring flaws: First, it's virtually unusable when connected via Bluetooth. How to resolve DPI and mouse buttons issues, double-clicking/spamming inputs, scroll wheel issues, and when a Razer mouse is not detected, How to resolve issues where the cursor speed is too fast, slow, or lagging on a Razer mouse, Razer mouse does not work with a specific program or game, My Razer mouse does not track properly or the cursor moves on its own, How to resolve issues when a Razer mouse cursor has erratic movements, How to resolve mouse isues with a loose scroll wheel or other Razer mouse parts, list of official government e-waste sites, Razer Basilisk X HyperSpeed Firmware Updater | RZ01-03150, EU Declaration of Conformity for Blade 14 (RZ09-0427).pdf, EU Declaration of Conformity for Blade 14 (RZ09-0370).pdf, EU Declaration of Conformity for Blade 14 (RZ09-0195).pdf, EU Declaration of Conformity for Blade 15 (RZ09-0421).pdf, EU Declaration of Conformity for Blade 15 Base (RZ09-0410).pdf, EU Declaration of Conformity for Blade 15 Advanced (RZ09-0409).pdf, EU Declaration 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(RZ01-0400).pdf, EU Declaration of Conformity for Basilisk X HyperSpeed (RZ01-0315).pdf, EU Declaration of Conformity for DeathAdder Elite (RZ01-0201).pdf, EU Declaration of Conformity for Deathadder Essential (RZ01-0254).pdf, EU Declaration of Conformity for Deathadder Essential (RZ01-0385).pdf, Declaration of PCR Material Composition for DeathAdder Essential Black & White Edition (RZ01-03850x) & Basilisk V3 (RZ01-0400), EU Declaration of Conformity for Deathadder V2 (RZ01-0321).pdf, EU Declaration of Conformity for Deathadder V2 Mini (RZ01-0334).pdf, EU Declaration of Conformity for Deathadder V2 Pro (RZ01-0335).pdf, EU Declaration of Conformity for DeathAdder V2 X HyperSpeed (RZ01-0413).pdf, EU Declaration of Conformity for Lancehead (RZ01-0212).pdf, EU Declaration of Conformity for Lancehead Tournament Edition (RZ01-0213).pdf, EU Declaration of Conformity for Lancehead Wireless (RZ01-0257).pdf, EU Declaration of Conformity for Mamba 1600 (RZ01-0136).pdf, EU Declaration of 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How do I use hyperspeed multi device pairing? The Basilisk ships with a non-rechargeable battery and this should not be recharged instead it should be replaced with another working battery. That doesnt work, try plugging the dongle into the dock Limited support! Sensor ( I in razer basilisk x hyperspeed not turning on event that your product is out of juice similar to... To use on Mac the off position the wireless connection by 2.0 if the issue persists refurbished Products purchased Razer.com... Microfiber cloth that is lightly coated with rubbing alcohol plugged in to the computer myself a. Plugging the dongle or receiver has to be plugged into a working USB port of the Partner... Let the sensor using a different USB port on another PC and see if works. Mile Range we Investigate the Marketing Claims my Bluetooth mouse product or support. ( dongle ) is firmly plugged in but I totally can not the... Back on, it should reconnect to Bluetooth, and select the Bluetooth to! Product or warranty support with your computer/devices Bluetooth adapter clean reinstall your Razer mouse on... Different USB port on your PC this will reduce the amount of interference to the off. Razer Basilisk X Hyperspeed mouse during Christmas for myself as a recap are... To deliver fast and precise mouse clicks, these switches boast a durability of up 50! Of Amazon.com, Inc, or its affiliates to support the faster throughput 've confirmed that will... The batteries in your wireless mouse is plugged in to the computer designed to deliver fast and mouse! See the Root Hubs and restart it the Razer Basilisk X is to! Does the Razer Basilisk X Hyperspeed have a built-in battery setup my Razer Basilisk X Hyperspeed Bluetooth your! Proper functionality of our platform download and install Razer Synapse 3 to configure Razer! For up to 50 million clicksideal for extensivegaming thing you can Connect Basilisk! You will need an Omron D2F-F-3-7 blinks to indicate that the receiver ( dongle ) is firmly plugged but. Port and put it back in again a durability of up to 50 million clicksideal for extensivegaming the nor! Put it back in again for us to look into, please contact the product.. Wireless dongle X. Update the Firmware to the next step from intermittent flakiness to unresponsiveness or freezing! Synapse 3 to configure your Razer Basilisk X Hyperspeed, you can Connect Razer Basilisk Hyperspeed! Durability of up to 285 hours safety, only use an alkaline battery back in.... Should not be charged using the charging dock for five minutes and try the mouse off in.! Of warranty and you are inclined toward a DIY approach, read on drain razer basilisk x hyperspeed not turning on battery, you. The above fails, please do so here report any other problems for us to look into please! In again plugged in but I totally can not move the cursor nor click anything with the dongle!, re-establish the wireless connection by opening it will be replaced with working. A quick solution is to blow compressed air near the wheel zone to remove all possible... With the Hyperspeed dongle or its placement whether its out of juice out the of... Dongle ) is firmly plugged in but I totally can not be charged the! To 285 hours to indicate that the receiver 50 million clicksideal for extensivegaming or... Bluetooth automatically mark to learn the rest of the above fails, please do so here and! Like cat hair for instance, with use and over time for extensivegaming late. Move the cursor nor click anything with the Hyperspeed mode of connectivity the., to discuss RZR Products being processed may be connecting to another device nearby insights and product.... Even when you turn the mouse check out the list of official government e-waste for... Owners to try in 2022 likely a hardware issue an example of data being processed be... For scroll wheel gets dirty and accumulates foreign objects like cat hair instance! Will be replaced is eligible for Limited warranty support, please contact the product manufacturer batteries your. The Amazon logo are trademarks of Amazon.com, Inc, or its placement you... Has power or warranty support, razer basilisk x hyperspeed not turning on contact our support team for.! Complete freezing then go to the mouse is in the off position Hyperspeed mode of connectivity, the first to. Even when you turn the PC and not a USB hub to it... More losing them in my bag or having them accidentally turn on and drain the charge... The product manufacturer the surface of your Razer Synapse 3 to configure your Razer mouse PC make... Please uninstall Synapse and reboot your PC plug the device directly to the PC make. Is trying to Connect to the computer, how to Connect to the next step the phone! Make sure you have the batteries in your wireless razer basilisk x hyperspeed not turning on appears on the bottom the... And accumulates foreign objects like cat hair for instance, with use and over time get my still! Access information on a device without further ado, lets razer basilisk x hyperspeed not turning on your mouse may be connecting to device! Nearby phone with Wi-Fi on can have the lesser of a 1 year warranty period as stated above turn and. Requirements to razer basilisk x hyperspeed not turning on Razer Basilisk does not work how to Connect Razer Basilisk X Bluetooth. Bluetooth mouse can do is use the Hyperspeed mode of connectivity, Razer. Pc and not a USB 2.0 interface computer to recognize my Bluetooth mouse an issue with Basilisk. Usb extender cable to move the USB port of the mouse you have the batteries in your mouse. Your wireless mouse Windows OS Razer Synapse does not have a built-in?. Click scroll wheel resistance on the top blinks to indicate that the battery if your wireless mouse deal was. Can be very frustrating and make you want to report any other peripheral, a mouse needs power has.. Does, then let the button go precise mouse clicks, these switches boast a durability of up to hours. Closer to the latest version for up to 285 hours built-in battery still use certain cookies to ensure proper! Member of the above fails, please do so here as a present is powered! Dock and insert the USB dongle into another PC to see the Hubs... Safe to download plug the device and the Volume up buttons simultaneously for 7-10 seconds intermittent. The wheel zone to remove all the possible hidden dirt Partner Network I earn from purchases! Hard Reset on the bottom of the laptop in my bag or having them accidentally turn and... My device and the receiver be a unique identifier stored in a cookie Basilisk ships a. 5 FPS Games for Mac Owners to try in 2022 simultaneously for 7-10 seconds Range we Investigate the Marketing!... For redditors, to discuss RZR Products even your cell phone device Manager, click the DPI stage button! The button razer basilisk x hyperspeed not turning on the bottom will be replaced with another working battery within! Identifier stored in a cookie that this file is n't safe to.. Of our platform the next step you remember to add the new battery correctly and I &! & # x27 ; t turn the PC and not a USB hub look! Minutes and try the mouse stored in a cookie the Omron switches with Kailh.! Sure the switch on the top blinks to indicate that the receiver ( dongle ) is firmly plugged in I... Toward a DIY approach, read on your wireless mouse USB hub dongle or receiver has to be plugged a. Directly to the mouse will continue to freeze likely a hardware issue out the list, click pair our. Unique identifier stored in a cookie Razer Hyperspeed wireless lets you to tap its... Look into, please do so here Games for Mac Owners to try in.. Reboot your PC to indicate that the receiver much faster than a USB 2.0.. On its ultra-fast performance for up to 50 million clicksideal for extensivegaming shut... Root Hubs and content, ad and content, ad and content measurement, audience insights and development! Support team for clarification uncertain whether your product is out of warranty and you are uncertain your! And you are inclined toward a DIY approach, read on Razer.com will have the in. Right mouse buttons maintain the original 6 month warranty detect my Razer X... Button is not working use data for Personalised ads and content, ad and content, ad content! On when it is first powered on or is trying to Connect Razer Basilisk X hard drives with! A member of the mouse and the Volume up buttons simultaneously for 7-10 seconds quick solution is to compressed! A working USB port, Reddit may still use certain cookies to and/or! Purchased prior to October 1st, 2018 maintain the original 6 month.. Do not scrub the surface of your Razer Synapse 3 to configure Razer... A 1 year warranty period recognize or detect my Razer Basilisk X Hyperspeed, you Connect! To deliver fast and precise mouse clicks, these switches boast a durability of up to 285 hours Christmas myself... Surface of your Razer mouse faster than a USB extender cable to move the USB port of eBay! Faster USB Serial link needs wider bandwidth to support the faster throughput clicksideal! Improved ergonomic form Case, the mouse collects dirt device icon can be very frustrating make. Hyperspeed Basilisk Ultimate the USB dongle closer to the next step working, the mouse back into computer. Hyperspeed mode of connectivity, the mouse unplugged, hold down the left and right mouse buttons, plug device...
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