The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. Thank you Elias! In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. The Java script business didnt seem to do anything for me. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. I was able to request a refund using the above steps. I received a confirmation email the same day. Im so grateful for your guide trying it this morning we dont get this step coming up : British Airways Customer Service. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. It worked for me at least i hope it did?! Do you know if its possible to get the full refund if only one of the flights have been cancelled? ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Those tiny details posted by Elias made all the difference. Check out the latest information regarding COVID-19 and flying with British Airways. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. He did put me on the refund queue, which will take 1-2 weeks to complete. This button displays the currently selected search type. You can do so by dialing +1-877-767-7970. No option for refund. The airline agreed to issue a full refund. The email and the refund never came. Very apologetic that the refund might take anything from 14 to 21 days to come through. If the price is lower, we will refund it. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. I just used this guide and it worked perfectly. I hope this information is useful to you. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Please wait for confirmation that your booking has been cancelled.. There is no way to get through British (we have been trying for 2 days now) and no email. Brilliant, it seemed to go through, will wait and see. Thanks so much. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. I got my email very quicklybut that was a few days ago. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Do you know where to file a complaint? Please visit our Help centre for more support if you have a question about your booking or flight. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. You have been warned. Select yes again and this time a new section will open up asking you to confirm which passenger you are. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Thank you! Or, rebook to travel on different dates (subject to availability). In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. Fantastic! It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. No mention of an admin fee either I recommend this option. Do I have to repeat again fill out the form later? This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. We were offered a refund and were advised to log in and request a refund on Manage my booking. Is that the cause of my failure? When I called to explain I was basically told tough luck. "If. *sigh*. Hi. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Answer. Fyi, Finally I can access the webform and fill out the this morning around 10 am. I was never able to get through to customer service which was not accepting any calls. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Thanks for all help! Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Thanks a lot!:). Because of it, I have been refunded my 2500 today. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Got a consumer problem? I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. Tried again at 19.14 and it worked email received. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. used this number and didnt press any buttons and went through to operator within 10 mins. Just cancelled my BA flight and it worked. He said that could take up to 10 days for the taxes refund. 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