When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Great Pieces & Prices For Your Home. Prices are way too high, and the woman was pushy. As a matter of policy, BBB does not endorse any product, service or business. BBB reports on known marketplace practices. However, the product I bought (over $200 fire pit) completely fell apart within days of setting outside on patio. Its really whats most important to you in your living habits. In fact, Folcher explains that he and his team helped a lot of restaurants expand their outdoor seating areas when COVID-19 restrictions were in effect, enabling them to continue serving customers as much as possible. All Rights Reserved. Please contact. I incorrectly assumed they would give me either a full refund or full credit or even an exchange. IRT annies post, there are 5 different size BGEs ranging from the ~$300(I think) for a mini all the way up to the XL at over $1k. Types: Bedroom Furniture, Den Furniture, Dining Room Furniture. Ordered 1st week in March 2021. Accordingly, the manufacturer took our order and shipped the replacement furniture directly to our home. Its your money and your life.. 'Kudos' to the Owners for their friendly and top notch small business. I have sent e-mails along with going to the store. We really do enjoy creating those relationships., More About Leisure World Casual Furniture, Services: Outdoor furniture, grills, fire pits and accessories, Facebook: facebook.com/leisureworldcasual. Tax-Free Weekend Coming Soon - Bob's Discount, Get Bob's Discount During MA Tax-Free Weekend In 11 days. We really focus on what the client wants, and once we know what they want we can help pinpoint the type of material and color scheme and quality furniture to allow them to use that outdoor space for a long time.. Shop Or Call Us Now! Im a firm believer in giving back when you can, Folcher says. I do not like sales people up in my face as I'm trying to look. Tried talking to trey 4 times with no results on orderdo not go Update: I did finally get chairs but more. Opening hours not available. Rooms to Go Is Where Shopping Is Made Easy. Well guide you through the process. Get more reviews from your customers with Birdeye. Dominate search results. Here's what you can do. Per instructions from the manufacturer we returned to Leisure World and placed our warranty claim order with Folcher. We are a store simply like no other and amaze our customers at what we have to offer - come visit us! Walked right out. Some like to incorporate them into a theme, while others like to give each one its own identity. Get Free Samples Before You Order. Do you want something thats easy maintenance? They smugly refused any refund and only offered $40 store credit on a $200+ item!!! I had shopped around for prices on this particular fire pit, and the price at Leisure World was better than anywhere in North Carolina that I could find! Subsequently, we contacted the manufacturer whereupon we learned that they had no knowledge of our warranty claim. Dont worry about what magazines are saying. If I could give ZERO Stars Trey Folcher is happy to take your money and it ends there. They are located @ 6629 Market Street in Wilmington, NC. Business ProfileBusiness Profile for Leisure World Casual FurnitureFurniture Stores, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? They have my business. Grow your business. After looking around the store, we also purchased a few other items (Bar stools and etc.) The man can't be bothered to return phone calls. I do not like sales people up in my face as I'm trying to look. I will most definitely be back!! All our outdoor furniture was bought from Leisure World, great quality and choices with helpful staff. Shop At Rooms To Go For Great Deals On Modern Furniture. In fact, Folcher explains that he and his team helped a lot of restaurants expand their outdoor seating areas when COVID-19 restrictions were in effect, enabling them to continue serving customers as much as possible.During their nearly four decades in business, Leisure World has been a visible supporter of various local nonprofit organizations, including Cape Fear Literacy, Lump to Laughter, the Cape Fear Heart Ball, and the Brigade Boys & Girls Club.Im a firm believer in giving back when you can, Folcher says. Paid a deposit when ordered and we are still waiting in January. customer Excellent experience over the weekend here. Left several voice and website messages. Walked right out. And I was even planning on coming in the next week to spend $1400 on patio chairs!! Be the first to review! JPG, GIF or PNG images under 5MB. My husband wanted the ceramic egg cooker, I think its ugly. Do you want something plush and cushy to relax? We use our expertise to dig out what they truly want out of that space. Dont worry about what magazines are saying. $2,000 deposit. too! The staff was more then helpful, and always polite. Thats the part of Wilmington that hasnt changed over the years. Family owned business servicing the coastal area. Impossible hours of operation to go there. Awful customer servicedo not return phone calls. 6629 Market St, Wilmington, NC 28405 United States. Call Now. How BBB Processes Complaints and Reviews. more, If I could give ZERO Stars Trey Folcher is happy to take your money and it ends there. Paid a $200 deposit. Passionate About Quality For 50 Years. They lost that sale from me. nice furniture Some like to incorporate them into a theme, while others like to give each one its own identity. Its nice to see. 6 months now. Do you want something plush and cushy to relax? Its always fun to be creative in coordinating the looks, Folcher said. This profile is powered by Birdeye. Google reviews on their website indicate this is not an isolated event. Browse Home Furniture Today. They seem to sell some of the highest quality brands at a very fair price. We ordered a Lloyd Flanders sofa 1st week in July 2021. Copyright 2022, Wilmington Magazine. eisure World Casual Furniture has seen many trends come and go in outdoor furnishings over its 36 years in business, yet owner Trey Folcher says customers would do best to forget about whats popular and focus on whats functional. Would love to give minus 10 rating. Ill shop elsewhere, where i wont be pressured, and then made to feel low since the overpriced item was cheaper at another local store. After 2 years of trying to get this store to fix the problems we have had with the Tropitone furniture we more, Walked in on a Saturday afternoon to see the salesman and several customers maskless. Return our deposit and we'll forget this fiasco happen. Over the course of the next several months, we began to have suspicions about the veracity of what Folcher was telling us about his efforts to resolve our warranty issue with the manufacturer. Do you want something thats easy maintenance? The store has been in business for over 20 years; as long as I've been in Wilmington. Some of Leisure Worlds customers have been coming back for generations, and Folcher said thats his favorite part of owning the business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Its nice to see. Walked in on a Saturday afternoon to see the salesman and several customers maskless. The man can't be bothered to return phone calls. Awful customer servicedo not return phone calls. Badcock Home Furniture &more - 6737 Market St, Wilmington, Tool & Truck Rental Center at The Home Depot - 210 Eastwood Rd, Wilmington, Garden Center at The Home Depot - 210 Eastwood Rd, Wilmington, The Home Depot - 210 Eastwood Rd, Wilmington. BBB Business Profiles generally cover a three-year reporting period. Travelled in from out of town and purchased an Oriflamme LP Gas Fire Pit with a granite tableThe staff was extremely helpful and polite, and we absolutely love the pit and how it works. Its your money and your life.One of the best parts of his job is helping customers create and blend multiple outdoor spaces.Its always fun to be creative in coordinating the looks, Folcher said. After doing my research and visiting the store 2 times prior to actually making the purchase, I pulled the trigger. What do you think? They are very happy to take your money but don't expect ANY costumer service! Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. To date it has not been delivered. Throughout the entire process, Folcher was an obstructionist and he repeatedly and intentionally misled us about the status of our warranty claim. This business is unclaimed. No return calls, text or emails. A very relaxed customer service, which I enjoy. This was for a Lloyd Flanders sofa. Great staffprofessional and great product knowledge.great selection of products, 6629 Market St, Wilmington, NC 28405, USA. Of the three BGE dealers in the Wilmington NC area, with the items I wanted to buy, they were the least expensive. Excellent experience over the weekend here. Everyone is different, Folcher adds. Leather Furniture Expo Has Been Delivering Furniture to Customers Homes for Over 10 Years. Leisure World is a well-established, well-respected, award-winning outdoor living specialty store, offering the finest variety of quality furniture and accessories for your outdoor areas - including Big Green Egg grills, always a favorite! Its what makes you happy. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The customer with the chip on her shoulder should contact the manufacturer of the product - who would more likely be responsible for the warranty. Hours may change under current circumstances, Is this your business? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I mean, just crumbled as you touched it. We ordered 2 chairs for our deck back in September and was told 6-8 weeks. Lock In The Savings On Quality Furniture. Theres no right or wrong. I mean, just crumbled as you touched it. BBB Business Profiles may not be reproduced for sales or promotional purposes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Lock In The Savings On Quality, Great Pieces & Prices For Your Home. The store has been in business for over 20 years; as long as I've been in Wilmington. Thats the part of Wilmington that hasnt changed over the years. BBB is here to help. Leisure World: awful customer service Reviews not showing up on Google? Easy, done. I thought this would have been a reputable store. I purchased an XL Big Green Egg(BGE) from them a few days ago. The worst! Get Bob's Discount During MA Tax-Free Weekend In 11 days. In the spring of 2016 we visited Leisure World concerning a warranty issue regarding some outdoor furniture that we previously purchased. Beat local competitors. Rooms to Go Is Where Shopping Is Made Easy. A very relaxed customer service, which I enjoy. We'll Mail Them Out To You In Typically 3-4 Days. The customer with the chip on her shoulder should contact the manufacturer of the, I thought this would have been a reputable store. Visit our sister publications: Charleston SC | Columbia SC | Highlands, Cashiers NC | Pinehurst, Southern Pines NC, Coordinating outdoor furnishings to fit the coastal lifestyle of your dreams. Owners who claim this profile can update information, boost SEO, and more. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Its really whats most important to you in your living habits.Everyone is different, Folcher adds. Approximately 10 weeks later we contacted the manufacturer to ascertain the status of our warranty claim order and learned that they did not receive any replacement order from Leisure World. Natural woods such as teak and ipe are common choices for outdoor furniture as well as decking and railing in this area due to their hardness and durability, however Folcher says hes also seeing lots of poly lumber products and all-weather wicker. Absolutely the most smug, negative customer service experience I've ever received in Wilmington. We use our expertise to dig out what they truly want out of that space. We really do enjoy creating those relationships.More About Leisure World Casual FurnitureOwner: Trey FolcherServices: Outdoor furniture, grills, fire pits and accessoriesLocation: 6629 Market St., WilmingtonPhone: 910-392-7748Website: leisureworldcasual.comFacebook: facebook.com/leisureworldcasual. We always try to help out however we can., Some of Leisure Worlds customers have been coming back for generations, and Folcher said thats his favorite part of owning the business.Having that kind of warm and fuzzy feeling is great, he shares. We really focus on what the client wants, and once we know what they want we can help pinpoint the type of material and color scheme and quality furniture to allow them to use that outdoor space for a long time.Natural woods such as teak and ipe are common choices for outdoor furniture as well as decking and railing in this area due to their hardness and durability, however Folcher says hes also seeing lots of poly lumber products and all-weather wicker.In addition to residential projects, Leisure World also services commercial spaces such as community clubhouses, golf courses, hotels, country clubs and restaurants. International Association of Better Business Bureaus. Coordinating outdoor furnishings to fit the coastal lifestyle of your dreamsBy Judy Royal, Leisure World Casual Furniture has seen many trends come and go in outdoor furnishings over its 36 years in business, yet owner Trey Folcher says customers would do best to forget about whats popular and focus on whats functional.If youre creating a new outdoor space, decide what you really want out of that space, he says. In addition to residential projects, Leisure World also services commercial spaces such as community clubhouses, golf courses, hotels, country clubs and restaurants. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. There could have been some confusion over which size egg was desired. I have attempted multiple times to contact Leisure World Casual Furniture with no success in getting a response/update. If we need to pursue legal action, we will. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. At this point, I would like to get my deposit back. more, Would love to give minus 10 rating. They seem to sell some of the highest quality brands at a very fair price. After reading these negative reviews, especially from the northerners about mask less staff and customers are a trip. Trey Folcher, Owner, of Leisure World sets the standard for poor after sale service. Free Design Consultation, Types: Living Room, Bedroom, Dining Room, Dcor, Office & Storage. Theres no right or wrong. Having that kind of warm and fuzzy feeling is great, he shares. Shop At Rooms To Go For Great Deals On Modern, Choose From A Variety Of Designs For Your Perfect Home. Choose From A Variety Of Designs For Your Perfect Home Furniture. But they wanted almost twice the amount for it. I incorrectly assumed they. No furniture yet, no communication of status. All photos are reviewed before being placed on our website. We always try to help out however we can.. They are very happy to take your money but don't expect ANY costumer service! Shop Our Selections & See For Yourself. One of the best parts of his job is helping customers create and blend multiple outdoor spaces. If youre creating a new outdoor space, decide what you really want out of that space, he says. I fully get that manufacturing lead times are off the more, The worst! 'Kudos' to the Owners for their friendly and top notch small business. However, the product I bought (over $200 fire pit) completely fell apart within days of setting outside on patio. Verify your listing, After reading these negative reviews, especially from the northerners about mask less staff and customers are a trip. During their nearly four decades in business, Leisure World has been a visible supporter of various local nonprofit organizations, including Cape Fear Literacy, Lump to Laughter, the Cape Fear Heart Ball, and the Brigade Boys & Girls Club. Its what makes you happy. Learn more about Birdeye. BBB Business Profiles are subject to change at any time.
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