The following rules relate to these items: Any sign, banner, poster, or flag may be removed, at any time, at the sole discretion of American Airlines Center management. Grilling, open flames, food preparation, and consumption of alcoholic beverages are not permitted in any parking areas. Season ticket holders may also be subject to having their season subscription revoked. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles. American Airlines Center strictly prohibits ticket scalping and the resale of tickets on the premises. Smoking is not permitted inside of American Airlines Center. You will be traveling alone with two babies under the age of 2 years for the baby who will not be sitting in your lap. Please note that this list is subject to change. Royal Livingstone Hotel Anantara Top Luxury in the Zambian Jungle. Arena security will arrange search procedures. Requests for this service must be received at least 30 days prior to the event and be approved by the performer. Medical bags and parenting bags are also permitted. In accordance with instructions on the label, it may face toward the front or rear of the plane. GA will enter at the South Doors only. The Box Office is still here to assist you! American Airlines Center hasachieved Global Biorisk Advisory Council (GBAC) STAR accreditation, the gold standard for prepared facilities. Guests with specific/special dietary needs due to medical conditions or religious requirements should see our Concessions page for details, or contact Guest Servicesto discuss food options available. If you are traveling with your child, regardless of whether the child has a reserved seat or not, you are allowed the following items over and above your baggage allowance: a diaper bag as carry-on baggage and a stroller and an approved safety seat to be checked. The above mentioned infant fare apply for infants on lap if you are traveling on an international flight. Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Ticketed infants without a seat, traveling on international flights, have a baggage allowance dependent on fare. No alcoholic beverages will be sold after: Guests must discard alcoholic beverages prior to exiting the building. There is also a taxi stand on south side ofNowitzki Way. All permitted bags are subject to security inspection. What does it mean to see a green dragonfly? For concerts, they are usually not allowed unless otherwise instructed by the promoter. American Airlines Center is now a cashless facility. Car seats and small, collapsible and light strollers weighing less than 20 lbs (9 kg) can be checked at the gate. Dancing, lingering, etc. If you are an iPhone user, you can also add your tickets to Passbook. Medical bags and parenting bags are also permitted. If the infant ticket price is 49% or less of the adult fare, the bag allowance is 1 checked bag subject to the accompanying adults 1st checked bag allowance including any checked bag charge / overweight/oversized charge. Interference with or delay of the game/event, Violation of American Airlines Centers event policies and Code of Conduct, Violation of the local, state, and federal laws and statues, Igniting and display of flames, i.e. 2500 Victory Avenue | American Airlines Center offers a wide variety of food and beverages throughout the facility. American Airlines Center reserves the right to confiscate any prohibited items and/or escort the guest from the building. American Airlines Center and its food and beverage concessionairewill implement ongoing responsible alcohol management training sessions for its serving staff. American Airlines Center reserves the right to eject anyone under the age of twenty-one (21) who is observed to be in possession of or consuming alcohol on the premises. You can also add your tickets to your phones Wallet. The Guest Relations rooms are the hub for many of American Airlines Centers helpful programs. Mens, Womens and Gender Neutral Family restrooms are located in the corners of every concourse next to all public restrooms throughout the arena on all levels. There are no chairs or seats. All message requests will be processed through the individual teams for that particular event. Guest Relations is open one hour prior and one hour after every event. YOU MAY GET YOUR NUMBERED WRISTBAND AND THEN LEAVE. American Airlines Center is located at 2500 Victory Ave., Dallas, TX 75219. All guests in attendance are required to wear a shirt and shoes at all times for their own safety. The only persons allowed to bring firearms into the American Airlines Center are credentialed local, state and federal law enforcement officers with proper ID. An infant on lap does not have carry-on or checked baggage allowance on domestic flights. This policy enables guests to enjoy a safe and unobstructed view of the game. Guests in need of emergency first aid should contact the nearest American Airlines Center employee for assistance. Drop-off and pick-up for all non-buses and non-limos are on All-Star Way. Alcoholic beverages will not be served in containers larger than 24 ounces. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest. 7 Club), Gold: South side on Olive St (between Houston St and Victory Ave). American Airlines Center offers convenient services including wheelchair assistance, lost and found, and stroller and wheelchair check-in. Designated drop-off and pick-up zones are also available during those events. Guests should contact an American Airlines Center representative at 214-665-4299 to find out the policy prior to the event. If a child is lost during an event, he or she will be brought to Guest Relations where an American Airlines Center representative will use the information on the wristband to locate the parents or guardian. Screenshots of tickets are not accepted for entry. Most child restraint devices that are used in automobiles are acceptable for use in aircraft by an infant. Below is the standard GA policy. ONLY umbrellas that do not exceed 12 when collapsed are allowed. In addition, American Airlines Center is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Guests will not smoke or vapor in the venue but in designated smoking areas only. Certified medical professionals are available at First Aid stations during all events to assist guests with medical needs. Please call 214-665-4299 for more details or visit the event page for more details on specific events. Receivers are available for all events and provided free of charge with a form of valid identification. For the safety of your child, American Airlines strongly recommends that you reserve a seat for your infant. Guest are not allowed to have signs or clothing with obscene or indecent messages, images or text. Please see individual event pages for show specific General Admission policies. If you need immediate assistance at an event or would like to leave feedback for the America Airlines Center staff please visit tellAAC.com. Firearms and/or Concealed Handguns with or without a license are not permitted at the American Airlines Center. The General Admission Policy may vary according to the event. If you do not have a wristband, you will get one once you enter at the South doors. American Airlines Center can provide sign language interpretation for guests with hearing disabilities. No tickets will be held at the Box Office Will Call. All Guests must maintain reasonable and appropriate behavior at all times. For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: The guest must throw the prohibited item in the trash or return the item to his/her vehicle. Wheelchair escorts are provided through Guest Relations. Access for all-suite, Service King Lounge, and Platinum level ticket holders, Admiral Suites suites1306-1318 and 1339-1356;Service King Lounge Theater Boxes 1-36; US Concrete Foundation Lofts 1-17; Access for Admiral suite ticket holders, Terrace Concourse sections 301-334;Access for allguests with a ticket to the event, Cameras: no professional/flash photography, tripods or monopods, Glass, plastic, metal containers and flasks, Artificial noise makers (air horns, drums, whistles), Balloons, glow sticks, frisbees, permanent markers, spray paint, streamers, Skateboards, rollerblades, bicycles, helmets, Laptop/Tablet computers, 2-way radios, flashlights, Any other items deemed dangerous and/or inappropriate, Mavericks: 97.1FM The Eagleand 99.1FM ZonaMXUnivision, Small signs, banners, posters and flagsmay not be larger than 11x 17in dimension for Dallas Mavericks and Dallas Stars games. Please check in advance by visiting your events detail page. Non-professional, non-flash still photography is permitted at most events (cell phones, disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video recording on any device and/or flash photography is prohibited at all times. In order to maintain an enjoyable and safe environment, we request that all guests be courteous to those around them and abide by all building policies and regulations. American Airlines Center is committed to providing the highest standard of safety for our visitors and employees. American Airlines may require you to present proof of age (such as a birth certificate) at the airport for any children under the age of 18 who are traveling with you. Acceptable forms of valid United States identification are Drivers License, Passport, United States Passport Card, State Issued I.D. Does a diaper bag count as a carry-on American? Please note that some shows (especially those intended for children) may have a different age policy. Guests will comply with requests from venue staff regarding facility operations and emergency response procedures. American Airlines Center is committed to creating a safe, comfortable and enjoyable entertainment experience. No backpack or large totes allowed. To access your tickets, log back in to the appropriate Account Manager page, select the event, and proceed to the doors with your QR barcode. Card with Photo and Military I.D. The Lost Child Program is available to guests attending events with children. Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures. Our Guest Services Representatives are professionally trained to provide assistance and have an understanding of how to accommodate your needs. The sampling and distribution of products is prohibited. -American Airlines Center:www.americanairlinescenter.com/mytickets. To accept your tickets, you must create an account on the appropriate Account Manager webpage and follow the instructions to accept the transfer. Additional documentation may be required for minors under the age of 18 who are traveling with only one parent if leaving their country of residence. American Airlines offers a 25% discount only for children and infants occupying a seat and traveling in the Main Cabin on transatlantic and transpacific flights. Privacy Policy | Small signs, banners, posters and flagsmay be no larger than 8.5 x 11 in dimension for all other events. in the aisles is not permitted for the safety of all guests. Guests who are interested in this service should see a representative at Guest Relations in the Plaza Concourse at section 104. Guests are asked to register their children prior to the start of the event with Guest Relations so that they can be easily found in the event they are separated from their parents or guardians. If you selected mobile entry, from Ticketmaster, as your delivery method, make sure to bookmark My Ticketmaster or My Account Manager in your mobile browser or download the Ticketmaster iPhone or Android app. Guests arriving or awaiting the arrival of their Uber and other ride-share are encouraged to utilize our two designated Uber Pickup/Dropoff Areas located on All-Star Way and Nowitzki Way. American Airlines Center can provide wheelchair escort service for the interior of the building. To minimize your wait, we suggest that you make arrangements for this service prior to the event you are attending by calling 214-665-4210 during normal business hours or by email. American Airlines Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Any intoxicated Guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest. During ice events, the temperature is approximately 60 degrees and may depend on your proximity to the ice surface. Click here to learn more about the meeting spaces and to contact the booking department. Guests who engage in inappropriate behavior will be removed from the building. Large, jogging or non-collapsible strollers and heavy strollers weighing over 20 lbs (9 kg) can be checked only at the ticket counter. Baby change facilities are located in all public restrooms. We do not allow any gifts or flowers for players or artists to be brought into the building. Found items are held for a 30 days. In addition, taxes may be assessed which can be significant. The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written American Airlines Center authorization is strictly prohibited. All tickets are now digital via Ticketmaster. Disturbances include, but are not limited to, the following: The time the doors to the American Airlines Center open will vary according to the event. Video cameras, iPads, selfie sticks, audio recording devices, monopods, tripods, Go-Pros, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside at any time. We will not take possession of firearms under any circumstances. Can a corneal abrasion cause permanent blurred vision? For the best routes to AAC and real-time traffic, we recommend using Waze. with photo. This service is free and can be requested through Guest Relations. Please ask any American Airlines Center Team Member for assistance. Please view our Code of Conductand Prohibited Itemslist for more details. Please see the specific event page or contact Guest Services at 214-665-4299 or email usfor further information. Accompanied infants under the age of 2 years not occupying a seat (lap child) will pay 10% of the applicable adult fare for the international portion. Our lost and found department is open 24 hours a day and can be reached at 214-665-4825. Guests are not permitted to bring any food or beverages into the American Airlines Center. To be considered for ticket donations please send an email with your charity information, name of show, date, and time of show requested and contact information. Tickets purchased from non-authorized, third-party sources must be mobile QR barcodes transferred through the Ticketmaster system. For any questions, please emailaacbox@americanairlinescenter.com. If the event does not allow posters, guests will be asked to return the item to his/her car. In order to be acceptable for use in aircraft, the child restraint device manufactured in the U.S. must bear one or both of the following labels: Child restraint devices manufactured outside the U.S. may be accepted provided that they bear either a label showing that the seat was manufactured under the standards of the United Nations (U.N.) or a label showing approval of a non-U.S. government. For safety reasons, no strollers are allowed on escalators. Bags and purses will not be permitted. for any traveler 2 years of age or younger. For some concerts, a parents lounge is set up to accommodate parents who are not attending the concert but dont want to leave their children at the building alone. American Airlines Center welcomes enthusiastic fans but must reserve the right to refuse admittance to any event if a guest has exposed, painted body parts. Mobile tickets must be presented within the Ticketmaster Account Manager or your iPhones Apple Wallet or Passbook, or an Android equivalent app such as Google Wallet. An approved child safety seat can be carried on board and used in a seat if there is an unoccupied seat available next to the adult traveling with the infant on lap. No alcohol may be brought into or taken out of American Airlines Center. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion. At Guest Relations, located on theplaza level, our staff will gladly check your stroller until the event is over. Event Level Properly credentialed working personnel only, Plaza Concourse Sections 101-124; Access for all guests with a ticket to the event, Flagship Level/Flagship Suites Suites 1105-1160; Germania Insurance Club Loge Boxes 1-25 Access for Flagship suite ticket holders, Platinum Level Suite sections 201-224; Suites 1201-1218.
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