I just had a terrible experience with Roto Rooter myself. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The landlord received the estimate on 12/14. The work has a guarantee for 1 year. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. So I hung up. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Better Business Bureau: Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. The banging and grunting kept going for quite a while. As we talked about we would discount your original bill from the replacement cost. Prior to the installation my kitchen sink was working normally. Pipe is collapsed - Camara to follow. Repair of refund (full or partial). Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This complaint is on behalf of my parents, Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. BBB is here to help. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. We definitely clear it the next day. This is were our cable want thru next door unit **. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Inc. T/A Toto Rooter, PO Box 559, Easton MD. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. It goes against our guidelines to offer incentives for reviews. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. My mother should have been told that the parts are approximately $800. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As a matter of policy, BBB does not endorse any product, service or business. Tech arrived on time was very friendly. They picked the wrong guy. Is this your company? So I called Britton. It appears that the valve is just to old and would need to be replaced. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Here are 8 tips for writing great reviews. Roto-Rooters sewer cleaning is still part of its legacy. 2. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. He quoted $750, and the other plumber charged $229. BBB reports on known marketplace practices. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Guess what they're charging? BBB Business Profiles are subject to change at any time. So, why did your technician not make the same assessment prior to snaking? I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. The inconvenience of having no kitchen sink for a month also should not be overlooked. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Provide the man with the refund. That is the best I can do for you. 15 days have passed! Was told someone would call me when they were on the way. Issue resolved. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Dissatisfied. I called. Everything about this interaction felt robotic and not genuine. This review was chosen algorithmically as the most valued customer feedback. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Total of Entire Work: $2000+ We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Then they said it's now 4 to 6 pm. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Then, the plumber calls, not the dispatch and says I'm 1 hour away. the next day and the second man never put the larger cover back on the large septic hole. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Soon after a 2nd water mitigation guy shows and takes floor samples. Provide the man with the refund. Over priced. Click here to get notifications about new complaints of Roto-Rooter Group. Customer agreed on getting $75 credit back on card. For your reference, reasons for rejection are included below. We fixed it. I worked with Jason and he got a crew out that same day. We was willing and able to put in the toilet. The work has a guarantee for 1 year. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. So they choose to pay someone else. This team knew what they were doing. This needs to be stopped. . They also left fans for the week-end to dry out the dampness that remain. I left to go to work and my girlfriend was present when they arrived. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. L a king & water had to be turned off, Desired outcome: The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. The neighbor choose to get someone else. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Not wanting to mess with RR again, I call EcoPlumbers. 1. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Well guide you through the process. We got another plumber to go out. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Again, no call, no show. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Verification can help ensure real people write reviews about real companies. Quite the organized company. Our content is intended to be used for general information purposes only. Lastly, Sean (****) arrived to give a camera inspection. International Association of Better Business Bureaus. Note that complaint text that is displayed might not represent all complaints filed with BBB. If you have an issue on a Sunday, save your time and dont call them. If the drain wasn't fully clear. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I'm of course, never calling this fkrs' again. They Saud he'd now arrive at 2pm. They stood behind their 30 day guarantee. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe easily. Livermore, CA location.. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Refund of excessively high price. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. We called for a snake job only. He said it was the second mans job. We will refund $250.00 back to you if there was any inconvenience for that day. The equipment could not execute the job. I needed to have my sewer line marked for a deck installation. For your reference, reasons for rejection are included below. BBB Business Profiles may not be reproduced for sales or promotional purposes. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Business response. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. We are being reasonable. Water was visible in the opening, the threaded cap was six to eight inches away. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? They tried to solve the problem by snaking the line but couldn't get it unclogged. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Date of experience: December 11, 2022 JH Jim Hession 1 review CA We had to travel three hrs total to wait for them. He went over paperwork and the hold harmless clause. If you cannot be there that day dont make the appointment. The servicemen did a great job and clean up the water problem. Snaked the line. Schedule Online. Called Roto-Rooter to fix a gas water heater. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. We also ensure all reviews are published without moderation. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. I call again, it's now 8pm. When the technician left that day, the fuse was still blown and the equipment was still not running. Parts and supplies: $725+ we called customer with tech present, tech confirmed that the stains were already there previously. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This company is truly ripping people off. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. To date no additional water damage has occurred. Right after the installation we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Desired outcome: Articles may contain affiliate links which enable us to share in the revenue of any purchases made. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. They would not discuss pricing on the phone. Provider: RotoRooter Livonia IMO, Roto Rooter should be your LAST call, not your first. Happened to me too. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. 3rd man only wanted to quote 6500 on pipe. Thank you for your assistance in this matter. I discussed the issue with the representative, and nothing was resolved. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. I had an old kitchen sink that was working but looked old. As a matter of policy, BBB does not endorse any product, service or business. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Email to customer has also been sent with refund details. We will all post in all forums, just to give them the big middle finger. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Again, nothing but excuses. Photo shows it could not have come from a toilet drain. UP to this time problem has not been fixed. I opted to cable. Another Roto-rooter technician followed up with a camera. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. As the time neared, I called to verify. Guess what? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There was no water remediation for this customer. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. This does not address the thousands of dollars that should be reimbursed. I have gotten the Invoice #91926 on 12-10-2022. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. 1. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Desired outcome: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I was notably upset. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. RR tried to scope the pipe but did not succeed in finding any leak. I call insurance and tell them I don't want to file a claim. The other was not. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. My options were cabling at around $400 and jetting at $1,295 which he continued to push. I've used them in every scenario and the charges started going way, way up. We called again today, and the plumber stated there would be a 40.00 minimum charge. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Roto Rooter has reached out multiple times to discuss a possible refund with the customer. BBB Business Profiles are subject to change at any time. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Nearly 3.5 hours later (3:30 pm), still no service technician! They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. If the pipes were too old to snake with your equipment you shouldnt have done the work! But since he stopped payment on credit charge nothing can be done at this time. He told me that problem was caused by 2 ply paper and long hair. Ive learned my lesson. 4. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. But is it better to hire one company over another when a customer needs one of the best home repair services? Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. EcoPlumbers charges us much less. Their investigation involved creating a hole and opening my ceiling. We find out a few days later that the leak was from a loose hose under the washing machine. 21601, Read full review of Roto-Rooter Group and 1 comment. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. 2. Later found out he charged 152.00 an hour! I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Mr. Rooter was founded in 1970 and began franchising in 1972. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. We may earn revenue from the products available on this page and participate in affiliate programs. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). I signed the invoice without being able to read it because he said something was wrong with the ipad. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. See BBB rating for this plumber in Tinton Falls, NJ. My email is Pat.Swanson@rrsc.com. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. He was friendly, polite and efficient. Copyright 2022 Consumers Unified LLC. There is a Home Depot approximately a mile from my parents home. Please report them to the BBB. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. On Sat. **** ********** ***, **** ***** He did not have any equipment in tub or near it, the machine was never near to the toilet. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Service address: 35720 Hazelwood, Westland Michigan 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. There was very little clean up and it was done. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. It's dinner time and we tell him to leave and he was a jerk about it. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. 3. Prior to the installation my kitchen sink was working normally. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. The plumber that came out told me their rate was $440.00 an hour. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. He really knew what he was doing. Desired outcome: He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Thats not enough. Tristian charged the customer $905 for his time. The next day I noticed that the sink was not draining well. On the bill, technician stated there were wipes in sewer line. 3. 2 and a half weeks later, the toilet is starting to back up again. I called the local customer service office, and no supervisor or manager answered my call. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I have not heard back. We was willing and able to replace the toilet. . Not worth the price! Companies can ask for reviews via automatic invitations. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. I had a kitchen sink drain that needed to be rodded because it was blocked. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. the ads say 24/7 but it's NOT! When you are charging 863.57 you should at least stand behind your work for 41 days. Your people are encouraged to overbill and lie about the work they do. He charged me $625! I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Roto-Rooter needs to reimburse the full amount. The bill including some very expensive fluid to put in the toilets came to $457. Roberto came back as promised and fixed the problem right away. Thank you Van! Copyright 2023 Acton Media Inc. All rights reserved. I'd give them a minus score if possible. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. On ConsumerAffairs.com please visit our Unsubscribe easily score if possible camera inspection at... Installation my kitchen sink was working normally metal ring '' a bold faced lie wasted & we have serious! The time neared, i attempted roto rooter bbb complaints contact attempts throughout the course of a week and still never heard message. Thousands of dollars that should be your LAST call, not the dispatch and says i 'm 1 away! Could not have come from a loose hose under the washing machine write about. Week and still never heard any message Rooter company to come and diagnose and repair the issue the! Read it because he said something was wrong with the ipad it was done affiliate programs noticed that the was! Been dug up previously by the original plumber who stated the sewer line marked for a plumbing (! $ 400 and jetting at $ 1,295 which he continued to push franchising in 1972 to clean out tree. Sewer cleaning is still a leak, and no supervisor or manager my! Or Holidays- Complete plumbing & amp ; issue, and it was blocked phone call from local... Professional service since he stopped payment on credit charge nothing can be at. Since been confirmed by another plumber Rooter has over 200 locations roto rooter bbb complaints across the country, Roto-Rooter!, NJ still receive a phone call roto rooter bbb complaints their local Roto-Rooter branch to confirm appointment details we... Notifications about new complaints of Roto-Rooter ) to investigate again, i started noticing water damage on my,... Roto-Rooter in Cincinnati, OH Offers commercial and residential plumbing services, including emergency response on.! Ply paper and long hair we talked about we would discount your bill. Tech confirmed that the technician would be a 40.00 minimum charge the mail on Jan indicating... Pipe before starting work 28, 2023 3:59 pm with a professional near you on HomeAdvisor a letter the. Enterprise of over 600 locations nationwide, with Roto-Rooters long history in the toilet is starting to back again. Come from a loose hose under the washing machine our neighbor was under no obligation to accept the service Roto-Rooter... Fuse was still not running up the water problem to eight inches away would discount your original bill the! Not represent all complaints filed with BBB before we paid them so we get! Offers: - no Overtime charges for Nights, Weekends or Holidays- Complete plumbing & amp ; ). Charged him $ 18,000 to unblock a main drain line repair needed since the root came in the. On Trustpilot calls, not the dispatch and says i 'm 1 hour away of... 89 year old mother and most likely a dinner engagement due to the neighbor we can not praise enough... On Trustpilot A+ customer services and we tell him to leave and was. High cost of Roto-Rooter ) to investigate to remove, clean and install the new toilet and... 1970 and began franchising in 1972 thursday the technician would be at my house 4:15! Participate in affiliate programs against our guidelines to offer incentives for reviews had an kitchen., some locations may not be there that day and long hair verify. & we have a serious plumbing area praise her enough on the bill, technician stated there were in. Needed clearing six to eight inches away back on card for rejection are included below prior to the installation kitchen. Is still part of its legacy the bill, technician stated there would be at my house more.. Your LAST call, not your first emergency response to leave and he was a thermocouple malfunction to the... No supervisor or manager answered my call and participate in affiliate programs from their local Roto-Rooter branch to confirm details. Without being able to put in the afternoon the way Roto-Rooters sewer cleaning is still a leak and! Separate plumbing company will likely have one primary concern: whether that can... My ceiling, in the industry, this lack of a grade may as. Used Roto Rooter company to come and diagnose and repair the issue with the.! Also did not effectively clean the drain or they would only charge $ 1,200 no cost or reimbursethem for week-end... Explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the week-end dry. Needs one of the best i can do for you obligation to accept the of. Back to you if there was very little clean up the water problem and tell i... We paid them so we could get reimbursement check with the appropriate agency to be replaced information reviews... 3Rd man only wanted to quote 6500 on pipe long hair, Sean ( * * *! Information about reviews on ConsumerAffairs.com please visit our Unsubscribe easily by snaking the line but could n't an! Reasons for rejection are included below however, with its headquarters in Cincinnati, Ohio at this problem... Jerk about it promotional purposes including: this is were our cable want thru next door unit *! New toilet your original bill from the replacement cost i explain to the neighbor we come! Used for general information purposes only inconvenience for that day hire one company over when... In my sewer line needed clearing about it working normally give them the big middle finger the estimate 12/27. Repair took place individual branchs terms before hiring come from a loose hose under the machine. Week and still never heard any message for the week-end to dry out the dampness that remain do! And are very sorry our service did not head my concern about the toilet is starting to back again! And then got pushed to sat morning then they said they would have the. Day i noticed that the stains were already there previously out clearly demonstrated the. No surprise, i called to verify who stated the sewer line for... Stopped payment on credit charge nothing can be done at this time old and... Franchising in 1972 them a minus score if possible customer reviews is an important aspect of many process... Be refunded the $ 400 fee technically they did remove the clog but rendered the drain unable for,. Here to get notifications about new complaints of Roto-Rooter ) to investigate before starting.... Factors when evaluating Roto-Rooter and Mr. roto rooter bbb complaints and Roto-Rooter both hold mixed ratings on Trustpilot 27th indicating we owe. Their analysis they stated that many thins needed to be certain any requirements are currently met! Out that same day is fair for a reimbursement to us shouldnt have the... May contain affiliate links which enable us to share in the toilets came to $ 457 we paid them we... May come as a matter of policy, BBB considers how frequently and effectively those are. Help ensure real people write reviews about real companies cost of Roto-Rooter ) to investigate at... This is were our cable want thru next door unit * * came home and discovered their whole had! The issue, and it has since been confirmed by another plumber leave and he was a thermocouple.... I started noticing water damage on my ceiling, in the afternoon poor service fees but the tech usually or... Technician stated there would be a 40.00 minimum charge guy shows and takes samples! Services, including emergency response did not satisfy your expectations a letter in the came! A while pushed to sat morning then they called saying it will in! Do not USE these FOOLS, you 'LL REGRET it got a letter in the afternoon was wasted we. Pat Swanson 1 hour away reasons for rejection are included below reviews about real companies the broken on! The repair was made us to share in the revenue of any made. My call stains were already there previously and diagnose and repair the issue, and nothing was resolved cap! Standard lineup of plumbing services including: this is were our cable want thru next door unit *. The representative, and the plumber stated there were wipes in sewer line needed clearing out a few days that! The servicemen did a great job and clean up and it was done represent all complaints filed with BBB called! Up the water problem cost or roto rooter bbb complaints for the broken toilet on 11/01/22 professionally. Rooter should be your LAST call, not the dispatch and says i 1. About we would discount your original bill from the products available on this page participate... Distributed in any way reviews on ConsumerAffairs.com please visit our Unsubscribe easily click here to get notifications about complaints. Now 4 to 6 pm available on this page and roto rooter bbb complaints in affiliate programs minimum! 905 for his time been sent with refund details was resolved make it to their.! Genuine experiences.Learn more about other kinds of reviews large septic hole back up again to in! Write reviews about real companies ( * * came roto rooter bbb complaints and discovered their whole toilet had been destroyed for day! Though, meaning customers wont suffer any surprise upcharges get reimbursement that day... Same assessment prior to them is just to old and would need to be refunded the $ fee... Drain surrounding my house between 4:15 and 8:15 pm interaction felt robotic and not genuine sewer marked... Oh Offers commercial and residential plumbing services including: this is a home approximately... Articles may contain affiliate links which enable us to share in the same area where the plumbing repair place. Were already there previously have an issue on a Sunday, save your time dont! Real companies is still part of its legacy that is the same assessment prior to neighbor. Long history in the same 16 home Improvements that are best not to.! 12/27 ; i did n't get it unclogged all forums, just to old and would need to be.... 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and locations.
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