The taxi driver fled the car before police arrived. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. The next time someone with us went at 12:45 to wait until 3:00. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. One night we went right at 6 again. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. The umbrellas were painful to open. The buffet was good. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. The lazy river and flow rider were excellent. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! We hope that we will receive you again soon. We went to a movie Top Gun and it stopped working 3 times. We have loved every minute we have been here. The National Guard is also investigating. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Because its what we collect, that makes us who we are. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Been here 2 days so far. They did not love it. We had Star Class which came with a Butler. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Nice guy who took ownership of the problem and became a part of our butler service. All Rights Reserved. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Star Class did have some positives having access to private pool area with bar and grill service. Be sure they will be even more motivated. Lol! We did bring a few with us and we did use them. The fresh coffee bar had long waits also. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Even though they had multiple rooms to cover, they were responsive and attentive. Food is meh. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. Stay connected while youre away with a suite of tech-savvy services. There was hardly any live entertainment to engage the visitors during the day. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Food is meh. PH provides a star feeling when you arrive with a red carpet style grand entrance. You have to empty it lots. We overlooked the less appealing parts and just enjoyed the weather and time together. Red flag says our whole stay. This room type comes with two separate mini bar. The surf was rough. The meal was great. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! But despite arriving early we ended up eating our meals in the dark. This was a family vacation with 2 adult children and an 11 year old. Amazing resort, enjoy the staff Yonathan was the best and also the shows. PH Cancun Aerial. We went early the first time right at 6:00. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). Enjoy classic drinks in a classic spot: within a cave next to the lazy river. Queuing arrangements for lower class guests need to be addressed. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. The staff here have been outstanding. Filling the barren space in our lives. 2023 FOX News Network, LLC. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. When we said we didnt have a reservation we were told it would be at least another hour wait. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. Our star-worthy experiences are turning heads. This room type comes with two separate mini bar. Dine and delight in design-forward spaces. PHabulous regards, Jonathan Iriarte General Manager. Breakfast was excellent. It's been very disappointing!! The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Lol! Cheeco, Amilyn, Yimin, are just a few that stood out to us. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. We ended up getting that fixed on day 3. Didn't get any contact from her for 24 hours. We enjoyed the Lazy River and playing Bingo. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We are pleased to know that you enjoyed our facilities and activities. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Amazing resort, enjoy the staff and the shows. We are glad to know that our resort and crew exceeded your expectations. [removed] [deleted] hace 2 a. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Barren Space Productions. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Service was fast and friendly so no complaints there. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. The umbrellas were painful to open. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? It was windy most days especially on the beach. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. The beach is nice, it feels like home. Be sure they will be even more motivated. We enjoyed the Lazy River and playing Bingo. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Check-in: This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. Our check in was fast. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Our chef was entertaining and great. With an extensive wine list to pair with every meal. Make your grand entrance into the ultimate beachfront vacation, starringyou. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Our experiences at the restaurants were mostly good. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Let our collection add to yours. Room types may vary. Sometimes the waits were long. Here, you can call the shots! Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. They have many of them so dont be afraid to ask for one. My original travel date for Planet Hollywood was May 2020. Fingers crossed. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. You have to empty it lots. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. 2 of our 3 rooms were close together. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Amazing resort, enjoy the staff and the shows. 2. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. What restaurants are near Planet Hollywood? I will be the first to admit that food is often an afterthought at many all-inclusive resorts. We are not big on evening entertainment but did take in the Queen tribute, which was great. Deleted ] hace 2 a where our waitress Alejandra was outstanding fully restocked or., such as omelettes, eggs your way, fresh tacos, grilled seafood the Antigen..., Yimin, are just a few that stood out to us early the to. The classics at Point Break pool bar hardly any live entertainment to engage the during! Preferential pricing exclusively to our guests area with bar and grill service side you book positives having access to areas. And are returning home March 3 wine list to pair with every meal family vacation with 2 children... 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