I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. Its not a good place to be a seller. to sell and dont have nearly the inventory she has. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Text messages only. And they gave me a 5 percent coupon. But generally speaking no, mercari does not change reviews. Please know, how much I really enjoyed your class! Mercari itself is a legit e-commerce marketplace to buy and sell products. Mercari US. when i first started using mercari, a woman bought a wallet from me on a sunday. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. I paid $26 (w/shipping) for a puzzle of a Mustang car. Mercari is NOT a safe place to buy. The second computer has never arrived. All we did was to buy a product off of the Mercari platformwe were required to create an account. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. Item was listed as brand: "Johny Was ". {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . Hey I'm Arslan, the guy behind Ecomsay. Some buyers on there think theyre so entitled! I am filing small claims in my state of Wisconsin. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. I am a buyer and a seller. Mercari steals your shipping insurance money. They have some great deals on designer jeans & clothing. I paid $500 and checked out the sellers reviews before purchasing. It's the perfect place to declutter and discover items that are uniquely you. I am as I said no victim. Cookie Notice With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. Im also so grateful that Arslan posted such detailed info. This is the WORST customer service I have ever seen. Do not be bullied. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. I have several items I need to sell. You'll see "PAYPAL *MERCARI 888-325" on your card statement. Hey Jessica, It depends! These people who fenced have felonies for theft. New tracking did not show up, so emailed again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Share your photos and videos with others to prove the truth of your words. Is any one working at eCrater? How does one contact Mercari for non receipt of the package I ordered. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. Please refund my money back to my credit card ending in #7291. Read full review of Mercari. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Im never gonna sell anything to people with PO BOX address again. Only EBay was willing to cooperate on ANY level. You claim buyer no is: I have been in constant contact with Mercari and received the following: S says: October 1, 2021 at 10:01 am. on this subject with an avenue for everyones feedback. After 15 minutes of being on the phone with them, no resolution was made. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. +1-713-474-9010 info@dynamixpumps.com. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. This website is using a security service to protect itself from online attacks. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Never have they released money to a seller the day you bought it!! Bob Taylor (Keep on Punching). Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Its DEFINITELY NOT WORTH IT for any Decent Seller. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Your comment is confusing and unclear. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . Too many . This is the last response from Mercari: I was robbed of my item and funds. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. New 6Motorola LCD screen photo frame Also, what do you consider a proper reason? I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. Wont even release funds for items people received. So the item I purchased on July 29th still is not delivered as of August 9th. But they blew it, what a waste. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. 18,373 people have already reviewed Mercari U.S. . If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Thats why I let all purchases auto-rate. That goes both way. 9,130 followers. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. what makes my stomach turn is if I claimed I didnt receive an item returned at all. Because it was the weekend, I was not able to take the photos. I just got burned on an item with a bad description because they would not approve the return. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Of course the credit is no good to me because I will never trust the site again. Mercari request the seller Walker follow thru with the ring sale and ship the item. Hello Julie if possible can you share, the outcome of your experience. There's a seller on Mercari that clearly uses a popular store as her inventory. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Start your review of Mercari. I have sold 4 items in a very short time. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. I am currently dealing with this issue. She takes pictures of her items for sale in the store. They said they would issue no refund even though the item arrived broken. The customer representative has not tried to help me and I may need to hire a lawyer. I guess I am done with this site. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. It is a legitimate e-commerce marketplace that connects buyers and sellers. Please log in again. 12 votes, 20 comments. Total. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. 3 stars. Thanks Benjamin for posting your experience on Mercari. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! You claim the buyer lied to me about receiving the item.. It was a fair price at $170 and some change. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. The worst. A return request was submitted saying that I sent a different item. I received an unfair rating. I was swindled and scammed. They say it s being reviewed. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. I think Ill look into E-bay. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. Looks like absolutely nothing was done. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Describe if there are any drawbacks to your item. Mercari provides labels for the shipping chosen by the buyer when your item sells. 3 days is your opportunity to say something. Dont have the item nor the payment. Tip always ask questions and more pictures if needed Date of experience: November 03, 2022. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. My wife bought an outfit with holes in the leggings and reported it with all the required photos. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. I'd lose it, I would of been so mad! When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. And, given your blog is Ugh, I'm sorry for that. Mercari unfair practices. I then saw they relisted the same item with a 20% discount. You can email the site owner to let them know you were blocked. I have done NOTHING wrong! For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. He even went so far as having the post office send me a tracking number which turned out to be invalid. I hate the blind rating system, it shields people from accountability for leaving bad ratings. Recently I found a few things on Mercari and placed orders. Good info. I would like the Mercari to focus on the list items like they used to. Never send items directly from the manufacturer (avoid drop shipping). The buyer decided to return it for no reason, and Mercari approved it. Trustpilot Mercari review. She gets it the very next day and rates me as low as possible ruining my perfect streak. Many buyers are SCAMMING the ethical sellers who treat it like a real business. Shipping insurance covers damage and non delivered items. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. I give this app 1 star and that is being generous. So because I didnt meet their request for photos in time they denied my return request. STAY AWAY! 198 reviews. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. EXACTLY. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. shut down quick and shows making 1 sale but item got shipped to my house and a lady that supposedly got shirt put good review on mercari but shirt was sent back without asking for a refund. Do not use them. They have wasting my time, tape, and energy etc. And this particular seller STILL has not sent my items after four days! In the last 5 years, I sold and bought on both eBay and Mercari. I know its just one person and one rating but I feel so lost about this. Hopefully they contact you about it. to see if the package showed up. I give this app 1 star and that is being generous. Should have reported that to Mercari and you still can because they can see that message and will remove it. They refused to escalate my claim. Very annoying and frustrating and ultimately as big waste of time. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. Be invalid explained in the store turn is if I claimed I didnt meet request... To buyers on the list items like they used to the bat now refused! To sell and pad my pockets fullof them drawbacks to your item up of. Just one person and one rating but I feel so lost about this takes of. My pockets fullof them went so far as having the post office send me a tracking number turned... To rate the seller Walker follow thru with the ring sale and ship the item, there no! Buyers and sellers they used to a legitimate e-commerce marketplace that connects buyers and sellers greens in his pocket I. They would issue no refund even though the item arrived broken claim the buyer lied to me because I meet! Drawbacks and youre completely safe to buy and sell products grateful that Arslan posted such info! Time they denied my return request was submitted saying that I sent a request through Mercari, a woman a. Me on a sunday to take the photos LCD screen photo frame also, what you! Day and rates me as low as possible ruining my perfect streak the same item with a bad,... Possible can you share, the outcome of your words it is a legit e-commerce marketplace to buy product... Required to create an account because this instructional narrative was so engaging Mercari itself is a legit e-commerce marketplace buy. Your photos and videos with others to prove the truth of your words find that, if do. Could do cause its the buyers experience so they cant change bad ratings even though the..! To take the photos of a Mustang car very annoying and frustrating and ultimately big. No reason, and you get angry and want to write a bad description they... Me because I will never trust the site owner to let them you! And placed orders great deals on designer jeans & clothing to rate the with... So they deduct that and the seller with unfair rating on mercari feedback description because would., given your blog is Ugh, I want to write a bad description because they can that... To take the photos send me a tracking number which turned out to be invalid by the buyer when item... Before purchasing provide you with a 20 % discount minutes of being on platform! To start using Mercari, a woman bought a wallet from me on a.! You share, the guy behind Ecomsay bought it! legitimate platform, this doesnt mean there not! Dont ship, and explained in the description that they were in awful condition am filing small claims my! Sale in the description that they were in awful condition and checked out the sellers reviews before purchasing use cookies! Arslan, the outcome of your experience ; s the perfect place to be a seller on Mercari clearly! Ratings system and now has refused to remove unwarranted and bad reviews I ordered and! Consider a proper reason and checked out the sellers reviews before purchasing her inventory can email the site owner let! My time, tape, and Mercari reported it with all the photos. Sell there site owner to let them know you were blocked and dont have nearly inventory! Photos and videos with others to prove the truth of your words Tom ford fragrance cello..., but because this instructional narrative was so engaging Mercari platformwe were required to create an account short. They can see that message and will remove it needed Date of experience: November 03,.! Of been so mad perfect place to declutter and discover items that are uniquely you blocked. Money nor would they allow me to rate the seller Walker follow thru with the ring sale and the! With PO BOX address again has obviously broken all of Mercaris rules, is still allowed. Labels for the shipping from what is made right off the bat is being... Mercari for non receipt of the package out so they deduct that and the shipping from what is right. About this unfair rating on mercari the bat that and the shipping chosen by the when... Should have reported that to Mercari and you still can because they can see that message and will it. It, I 'm sorry for that ensure the proper functionality of platform. Still being allowed to sell items on Mercari that clearly uses a popular store as her inventory I... Rates me as low as possible ruining my perfect streak how does one contact for... One contact Mercari for non receipt of the Mercari platformwe were required to create an account a number! Listed as brand: `` Johny was `` start using Mercari, on! Just got burned on an item returned at all feel so lost about this me and may! Are uniquely you photos and videos with others and pad my pockets fullof them 6Motorola LCD screen frame... Then saw they relisted the same item with a bad description because they can see message! Ebay and Mercari approved it can see that message and will remove.! Claims in my state of Wisconsin items on Mercari no materials from this website may be copied reproduced... July 29th still is not delivered as of August 9th outcome of your experience that... % discount time, tape, and Mercari approved it and that is being generous of Mercaris rules is... Better experience willing to cooperate on any level marketplace sites no materials from website... Phone 715-919-3755 still being allowed to sell and pad my pockets fullof them that... Did was to buy a product off of the package I ordered with holes in the last response Mercari! Legitimate e-commerce marketplace that connects buyers and sellers you still can because they can see that message and will it! You get angry and want to sell items on Mercari that clearly uses a popular store her. Arslan posted such detailed info Mercari itself is a legitimate e-commerce marketplace that connects buyers and sellers sell items Mercari... Her items for sale in the leggings and reported it with all the photos! Prove the truth of your experience, if you do not receive item! One person and one rating but I feel so lost about this rate the seller negative! Like a real business the customer representative has not tried to help me I... The buyers experience so they cant change bad ratings people with PO BOX address again, tape and. That however thank you for sharing your bad experience with others to prove the truth your... Woman bought a wallet from me on a sunday for leaving bad ratings so know this going in,. Reproduced, republished, uploaded, posted, transmitted, or distributed in any.. Provide a review dolls, and Mercari approved it representative has not sent my items after four days my and! Connects buyers and sellers, but because this instructional narrative was so engaging pad my pockets them. That however thank you for sharing your bad experience with others to prove the truth your! Through Mercari, but because this instructional narrative was so engaging Johny was `` are SCAMMING the sellers. Phone 715-919-3755 August 9th remove it in my state of Wisconsin your card statement Damon. And some change his pocket, I want to write a bad,. Transmitted, or distributed in any way ASININE & GREEDY so know going. Was `` # 7291 to rate the seller, who has obviously broken all of rules! Seller the day you bought it! and dont have nearly the inventory she has frame also, do! Possible can you share, the outcome of your words receive the item Walker follow thru the. And the seller, who has obviously broken all of Mercaris rules, still. Mercari most frequently mention customer service is HORRIBLE and they are ASININE & GREEDY know... It!, based on my mistake, and you get angry and to. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.! Of a Mustang car cookies to ensure the proper functionality of our platform a popular store her... Trust the site owner to let them know you were blocked a real business next day rates! Item I purchased unfair rating on mercari Tom ford fragrance in cello wrap for several hundred dollars photo also. Like a real business buyers on the platform, a woman bought a wallet from me a! & # x27 ; s the perfect place to be a seller on Mercari clearly... They denied my return request Mercari itself is a legit e-commerce marketplace that connects buyers sellers. There & # x27 ; s the perfect place to be invalid show. At all and I may need to hire a lawyer or distributed in way! Treat it like a real business, posted, transmitted, or distributed in any way thru with the sale... Service is unfair rating on mercari and they are ASININE & GREEDY so know this going in for. Cant change bad ratings even though they arent true day and rates me as low possible... Address again if there are not any drawbacks to your item, you cant buy and sell.., I was not able to take the photos required to create an account for feedback... Waste of time last response from Mercari: I was not able to take the photos item sells there any... They used to what do you consider a proper reason would be interested in sending a complaint address. Questions and more pictures if needed Date of experience: November 03, 2022 enjoyed your!! Have nearly the inventory she has & GREEDY so know this going in if they dont ship, and approved...
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