WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. We use some essential cookies to make this website work. If youre in the armed forces or a close family member of someone who is, the rules on living and registering in England, Wales or Scotland isnt practised. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. Daisy2016 Forumite. Others had no strong preference. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. 63 replies 18.3K views. Claimants were also asked whether they experienced any other practical difficulties during the call. 30 September 2020 at 8:04AM in Disability money matters. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Dont include personal or financial information like your National Insurance number or credit card details. This free money management tool is specifically for people on Universal Credit. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. What do you put on a PIP form for depression? PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. However, none of the key variables were statistically significant in predicting preference for a video assessment. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. The National Archives Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Do be advised that the 'DWP' call handlers are not PIP advisers. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Claimants awaiting further assessment (57 per cent) and younger claimants (56 per cent) were more likely to cite being able to see the assessor. a friend of mine has been on pip for 2 years. When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. A health professional will carry out your assessment - they'll write a report and send it to the DWP. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). You are most welcome to join today! The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. This is why you should say directly to the health professional what you constantly feel about your condition. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). TW9 4DU Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. 30 September 2020 at 8:04AM in Disability money matters. hello. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). your mental health condition makes using a bus or train difficult. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. More than once: Can you repeat the activity as many times as you are required to? Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Coded open text question. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. You will need to contact the assessment provider and request a home assessment. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). You have accepted additional cookies. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. The logistic regression analysis showed that the outcome of the assessment and gender continue to be statistically significant predictors of preference even after controlling for the other factors. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). You are most welcome to join today! Well send you a link to a feedback form. At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. Assessments will now either be paper based or telephone. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. If your overall health is getting better, your award will be minimized or stopped. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. You will be required to talk about how your condition affects you despite detailing it in your PIP form. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Its based on the results of over 250 responses to our readers survey which is still open. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. Those preferring a face-to-face assessment were less likely to change their view. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. You are most welcome to join today! We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Daisy2016 Forumite. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. We have translated the site; would you prefer to read in Welsh? The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. The number of achieved interviews was 1146. This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Make a list of points you would like to make during your assessment and take this with you. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. You need to relate your answer to how it speaks to your concern. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. These tended to be older claimants and those with mobility issues. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. They do send out text messages for appointments yes. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). Notes on what you want to explain during your assessment. This assessment is also not depending on your medical treatments. However, none of the key variables were statistically significant in predicting preference for a video assessment. They are there to ask you questions and are not there to ensure you get PIP. Nearly all (96 per cent) of this group found having someone to support them helpful. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). This type of response was more common for women (41 per cent) than men (31 per cent). The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). When asked if anything could have improved their experience of the assessment, around half of claimants (51 per cent) did not feel any changes were necessary. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. Email: psi@nationalarchives.gov.uk. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. 63 replies 18.3K views. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. At the time of drawing the survey sample, over seven in ten (72 per cent) had been placed in the UC Limited Capability for Work Related Activity or ESA Support Group (hereafter referred to together as the LCWRA group) where they are not required to undertake any work-related activities in order to receive their benefit. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. Before your PIP assessment, you should plan your journey to your assessment centre. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Pip telephone assessment experience. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). Sixty-five per cent said that they were aware that this option was available to them. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. 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