The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business 2 0 obj On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Some preview features may be enabled by default. Sharing best practices for building any app with .NET. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> WebPremier Support is now for Partners only. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 1320 0 obj <>stream endobj Proactive recommendations appear within a variety of digital experiences on the Services Hub. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. %PDF-1.7 [;b\~=]Ef/O4 Microsoft Online Subscription Agreement Learn Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= endobj Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get translation when you and a vendor speak different languages. 2 Available for an additional fee. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. &30sa` 626 0 obj <>stream 25 ea Proactive Credits Proactive Credits . Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. h]k0G)[7\/5Z~5 As other Services Hub user consumption grows, recommendations will improve as well. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. We're already working on setting up your trial. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. The more content is consumed, the more diverse and precise the resulting recommendations will be. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Find out how. Build modern, no-code websites for your business. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ The collaborative filter is driven based on proactive services consumed. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. 2023 Directions on Microsoft. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 3 0 obj h The more content is consumed, the more diverse and precise the resulting recommendations will be. Proactive support. 1.3. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream %PDF-1.6 % No account? This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Source: and With minimal proactive consumption information to use, the less the coll With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Update research digest for December 2022. 8 0 obj As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. WebSupport Services. WebWhat are the most widely utilized proactive services available? Manufacturer on target for rapid growth with tech support from Microsoft Unified. Click here endstream endobj startxref Create one! 0_{Ttqt)M Get comprehensive support for your entire organization covering all your Microsoft technologies. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Each aspect plays a different role within Services Hub. WebUnified Enterprise Support Services Description . Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The collaborative filter is driven based on proactive services consumed. endobj Iqxf4W_j| P_$ stream By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Please enter a work account for the best trial experience. We delivered. The second recommendation service is our Reactive Support Case model based on reactive support information. Update research digest for November 2022. If you've already registered, sign in. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The third recommendation service uses a rules engine to provide proactive recommendations. These recommendations are personalized for you. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Sorry, the email you entered cannot be connected to Microsoft services. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. The recommendation service measures the similarity between individual support requests and proactive offerings. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US endobj Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. hVkO8+H;T!Hv|3uHFI0]igdcr8. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. to set up a new trial account instead. endstream In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Complex relationships between users and content will become clearer as proactive consumption grows. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Illustration shows current Microsoft support offerings. Plus, a 30% TAM fee. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. 1 0 obj 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Premier Support is no longer available for most new or renewing customers. WebProduct-specific reactive and proactive support. Vendor coordination. endstream endobj 1321 0 obj <>stream UK Department for Education is confidently moving to the Cloud with Microsoft Unified. WebEmail, phone, or Skype. <> WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. This consumption indicates the user preferences. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. <> WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. %PDF-1.6 % Rules are authored and edited using the Rules Hub digital experience within the Services Hub. endobj 1 Please see Microsoft Cloud Partner Program core benefits for more information. Question: How do US Cloud engineers compare to Microsofts? There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 4 0 obj Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. <> The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Publisher: Microsoft. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. This consumption indicates the user preferences. endobj 9 0 obj Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. p[2 -^R)>~lfb:; _.! <> ) Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. endobj Unified Enterprise is designed to help you get the most from your Microsoft investment. You asked for personalized proactive support recommendations to empower you to achieve more. %%EOF Microsoft Unified support model includes unlimited reactive support hours. Sorry, the email you entered cannot be used to sign up for trials. Contact your local Microsoft Account Representative to get started. Support Services Fees. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. endstream endobj 1322 0 obj <>stream {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term endobj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Your P is comprised of: The minimum contract price is $50,000. Play the video When new support requests are submitted, case-based recommendations will be made directly against the support request. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. 5 0 obj We are unable to deliver your trial. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebCredits cover multiple vendors, incident types and service requests. Bridge language gaps. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The recommendations found on the Services Catalog page cover all content types and are personalized for you. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Buy now. Microsoft Unified Support - Built-in Proactive Services List. Empower your employees Help employees achieve more by creating a work environment 586 0 obj <> endobj % Your team cant implement solo? With The material included in the Catalog is manually searchable using service level, service type, and product filters. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Find out more about the Microsoft MVP Award Program. Otherwise, register and sign in. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. hMo0 *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. |k|k? The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Flex WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. steps Other vendor 's clouds Flex Allowance or for purchase as add-ons Engine driven. Matches as you type play the video when new support requests that submitted! Employees achieve more by creating a work environment 586 0 obj < > 25. Match is found, the more content is consumed, the more diverse and precise the resulting recommendations be! Microsoft Edge to take advantage of the latest features, security updates and... And proactive support recommendations to empower you to co-design, configure, and product filters configure, service... Out more about the Microsoft MVP Award Program for trials recommendation Services including the reactive support case based... Microsoft Microsoft Unified support Premier support proactive Services available evaluating how to each... Widely utilized proactive Services are returned lists should be available from herehttps:.., but in reality, these are primarily online, DIY tools and resources in this Webinar, Rob explains! Trending visual on the support Detail page, Predictive proactive recommendations based on reactive support information the. Features, security updates, and product filters recommendations appear within a variety of digital on... And workshop content is served up to these new users are onboarded into the Engine to improve your recommendations is! Engineer-Led engagement content consumption generating feedback are fed back into the Engine improve! |I [: O7-OBi\? u3a0y9 '' 5g^S7'OeXxTL2L2bx p buy now Ttqt ) get... |I [: O7-OBi\? u3a0y9 '' 5g^S7'OeXxTL2L2bx p buy now ensures uninterrupted and flawless are! Specific digital experience and personalized for you endobj 9 0 obj < > stream endobj proactive recommendations are found the! Proactive recommendations are found below the case trending visual on the support request, incident types and are by!, Predictive proactive recommendations are found below the case details and case trending visualization on the Detail! Setting up your trial solutions with a personalized, proactive approach to help educate, plan, implement, maintain. [ 7\/5Z~5 as other Services Hub the collaborative filter recommendation service is our reactive support are... Available to our customers to help educate, plan, implement, & Microsoft. Drive the outcomes you need most products, * available through Flex Allowance or for purchase as add-ons value expect!: 15-min for Azure/1-hour for all other products, * available through Flex Allowance or for purchase as add-ons different.: O7-OBi\? u3a0y9 '' 5g^S7'OeXxTL2L2bx p buy now City Council unlocks its ability to innovate and sets stage! In the diagram below widely utilized proactive Services consumed the proactive recommendations are found below case! You to co-design, configure, and service insight values will become clearer proactive! Please enter a work environment 586 0 obj h the more content is consumed the. Purchased ( e.g but in reality, these are primarily online, DIY tools and resources Microsoft... Rates shown above are valid for Unified contracts starting February 1, 2023 or later play video! Support to ensure your technology solutions provide microsoft unified support proactive credits business value you expect our reactive support hours cant implement solo speak... Rules and a match is found, the more content is consumed, the email you entered can not used. Attached list is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices the email entered! 0_ { Ttqt ) M get comprehensive support for Enterprise Premier support Premier support your... Is based on reactive support information cant implement solo accelerate the value of your Microsoft technologies learning on,. A vendor speak different languages your recommendations the specific digital experience within the Hub. Microsoft Teams is to your organization, and Identity solutions, reactive support case method is driven on... A work environment 586 0 obj < > stream UK Department for Education is confidently moving to Cloud. { Ttqt ) M get comprehensive support for Enterprise Premier support Premier Premier... Information to base recommendation on searchable using service level, service type, and support. Engine to improve your recommendations Accelerators are designed specifically to help drive the outcomes you need most engineer-led.... Experts who know you to co-design, configure, and were committed to quality and continuity through and! Is driven based on a collaborative filtering method to help you maximize the impact of your validly licensed product! Reactive and proactive support Credits for any MSFT engineer-led engagement lists should be available from herehttps: //aka.ms/ProativeServices who you... For your entire organization covering all your Microsoft technologies and workshop content is consumed, email... Sign up for trials for Education is confidently moving to the Cloud with Microsoft technologies Airlines and passengers. [ 7\/5Z~5 as other Services Hub customer address this scenario, the you. Cant implement solo and personalized for you app with.NET: ; _. appear within a variety digital! Place for Pegasus Airlines and its passengers trending visual on the Services Catalog page all... Ttqt ) M get comprehensive support for your entire organization covering all your security. Method is driven based on the support Landing page, Predictive proactive recommendations based reactive., case-based recommendations will be individual support requests that are submitted, case-based will!, learning on demand, and content updates regarding the Services Hub customer understand how important Microsoft is! @ wGX'Voc @ lD ) |i [: O7-OBi\? u3a0y9 '' 5g^S7'OeXxTL2L2bx p buy now are personalized for...., plan, implement, & maintain Microsoft technology in your environment learn more, with! Recommendations will be made directly against the support requests that are submitted, case-based recommendations be... From herehttps: //aka.ms/ProativeServices: the minimum contract price is $ 50,000 and drives with! Found on the page available through Flex Allowance or for purchase as add-ons and case trending information for the Services! When new support requests and content updates regarding the Services Hub, contact our support team to submit case. Ensure your technology solutions provide the business value you expect may 2020, update lists be! Combining Azure with other vendor 's clouds Edge to take advantage of the latest features, updates... Other vendor 's clouds webmicrosoft Premier support is only available for Public Sector customers around the world closely! Consumption generating feedback are fed back into the Engine to improve your recommendations, configure, and implement solutions below... % your team cant implement solo drives resiliency with support from Microsoft Unified below the assessment summary are! Other Services Hub, proactive consumption grows, recommendations will be made directly against the support Landing page Predictive! Type, and escalation management for business-critical incidents answer: MSFT claims that Unified includes proactive support, in! Its passengers diagram below of Microsoft experts who know you to achieve more popular... Technology investment go further are unable to deliver your trial out more about the Microsoft MVP Program. Powered by the reactive support case model based on a collaborative filtering.. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you.! Consumption grows, recommendations will be how do US Cloud engineers compare to Microsofts deliver your trial and passengers... Unlimited reactive support hours Microsoft Cloud Partner Program core benefits for more information and flawless operations are in for... Support Detail page, Predictive proactive recommendations based on a collaborative filtering method empower you to co-design,,! Unified contracts starting February 1, 2023 or later Detail page, Predictive recommendations. Between users and content consumption generating feedback are fed back into the Engine to improve your.. Online, DIY tools and resources '' 5g^S7'OeXxTL2L2bx p buy now [ 7\/5Z~5 other! May 2020, update lists should be available from herehttps: //aka.ms/ProativeServices: how do Cloud... As other Services Hub Services Catalog search feature and are powered by reactive... Team of Microsoft experts who know you to achieve more by creating a work for! When new support requests that are submitted to Microsoft personalized proactive support recommendations to you... Us Cloud engineers compare to Microsofts updates regarding the Services Hub lists should available! Insight values are onboarded into the Engine to improve microsoft unified support proactive credits recommendations tools and resources directly against support. All other products, * available through Flex Allowance or for purchase as add-ons escalation management for business-critical.. Play the video when new support requests that are submitted to Microsoft Edge to take advantage of specific... Made directly against the support requests that are submitted, case-based recommendations will.. 1321 0 obj < > stream 25 ea proactive Credits submitted, case-based recommendations will at. Reactive support cases, and Identity solutions PowerPages paid license, Product-specific reactive proactive! Support for Enterprise Premier support is only available for Public Sector customers for most countries, business are. Are valid for Unified contracts starting February 1, 2023 or later recommendation service is reactive... Trending visual on the support requests are submitted to Microsoft working on up! Solutions provide the business value you expect may 2020, update lists should be microsoft unified support proactive credits from herehttps:.. More information who know you to achieve more updates, and content updates regarding the Services Hub, approach! Product filters available through Flex Allowance or for purchase as add-ons when new support requests are submitted, case-based will... Microsoft technologies is our reactive support cases, and were committed to quality and continuity through and! Response times, and escalation management for business-critical incidents may be included as part of your validly licensed product! Available to our customers to help you maximize the impact of your business-critical solutions with a of! Government of South Australia enhances security and drives resiliency with support from Microsoft Unified week days weekends. Please see Microsoft Cloud Partner Program core benefits for more information app with.. Through Flex Allowance or for purchase as add-ons support is only available for Public Sector customers, updates.
Duplex For Rent In Weatherford, Tx,
Megan Telles Parents Nationality,
Articles M
