In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Hi Kylie! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky, Inc. operates this Website. My Skims Reviews: Is Kims Shapewear Worth It. Plus, quality doesnt always seem to match up to the prices. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Followed up shortly after the purchase to make sure everything was ok. Totally disappointed! -Kate. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Don't waste your time here! It said delivery between 9/30 and 10/12. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. My daughter has an event Nov. 19. Hi Kara, My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. I feel tricked and pissed off. Needed it for Feb 25th. -Kate. We're so sorry to hear about the order. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Tip for consumers:NO REFUNDS! I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. 1200 Wall Street, Floor 2 Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Please email us at resolution@lucyinthesky.email for further assistance. i am from spain. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. We're sorry to hear about your issues with our return policy. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. The quality of the dresses was excellent, but my only issue was the 14-day return policy. DO YOU SHIP INTERNATIONALLY? Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Any currency conversion are for reference purposes only. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. We're sorry to hear about your disappointment with our return policy. Our styles are designed exclusively in Los Angeles. I greatly appreciate the customer support 24 hour 7 days a week chat box. Thanks for your feedback. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. You will receive your tracking number once your style/s have been shipped. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. They just keep everyone's money, don't send anything. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. And as she walks, it rides up, lol! If you placed an order without an account, you can use the same email to create an account to access your return label. Continue. We apologize for the disappointment. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Guess I'll be donating clothes to charity. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Categories. Ordered 4 dresses in August 2022 for several events (totaling over $300). United States. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We use dedicated people and clever technology to safeguard our platform. Hi! CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? The customer service is out of this world. We ordered a dress on 9/6. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Horrible customer service. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Store credit only. Thanks for shopping with us online! HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? It was not the representatives fault, so she did great, but the company should do better in alerting guests. Thanks for your feedback. Yes! I mean, short to the point where I can see her butt cheeks! Although its founders are a mystery, the brand has gained a lot of popularity over time. Very cute dresses, but why not make them at least an inch or two longer?! As a matter of policy, BBB does not endorse any product, service or business. Please email us at resolution@lucyinthesky.email if anything else. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . If the issue persists, we would suggest to follow up with your bank. Please reach out to us for the advanced credit prior to making a new order! You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. If anything else you can email us at resolution@lucyinthesky.email-Kate. Business days do not include weekends or public holidays. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Do not buy from them. Search. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. BBB is here to help. -Kate. We're so sorry to hear that the length was an issue. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! - Kate, Hi Jessica! We're sorry to hear that you had issues with your order. Hi Desiree, Thanks for your feedback. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. The stated ship times cannot be altered with the delivery method. Hi Matilde, HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Unfortunately after an order has shipped with USPS we cannot update a shipping address. They are constantly moving as not to get found. Please let us know if we can help any further. They do not respond to emails after 5 times across over a week. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. DO YOU SHIP INTERNATIONALLY? Returned the dresses asking for a refund due the poor quality of clothing. I've made several purchases on different occasions from this store and nearly all of which came with problems. Article created 4 years ago. The company says its size small is equivalent to a US size 2. We're so sorry to hear that your order was delayed. Alternatively, you can attempt to place the order with a different card or try again later. I was then given a full in-store credit after I returned the dress. Thanks for your feedback and review! Super fast and helpful; won't hesitate to order from the site/company again! You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. One of the major complaints about Lucy In the Sky is the customer service. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website 2023 Trustpilot, Inc. All rights reserved. I placed an order and was waiting for more than a month. WHAT INFORMATION DO WE SHARE WITH OTHERS? Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . If they don't offer refunds, they should have made this much more clear during purchase. AND it expires in one year! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Dannica Ramirez is a content writer for ClothedUp. Please use the following size guide to help determine your size of clothing. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Verification can help ensure real people write reviews about real companies. Please make sure that the style is in original condition otherwise it may be sent back to you. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. We cover the cost of all domestic return shipping for all styles. It goes against our guidelines to offer incentives for reviews. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). I know it's still only Nov. 15 but I do not think this dress is coming. She was very polite and helpful. They have no customer service phone line. Luckily I was able to return it and get store credit pretty quickly. For international orders, any taxes or customs fees are the responsibility of the recipient. Poor Customer Service! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. 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