Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. As a subscriber, you have 10 gift articles to give each month. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. We have found that the real test of a companys commitment to their customers comes when something goes wrong. Wheres the refund? A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. A few practical tips from a consumer advocate. Read More Business Details and See Alerts, International Association of Better Business Bureaus. Is this really the end of junk fees in travel? At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. And theres one more confounding factor, she said. Travel agents can make 10 percent or more in commissions and overrides from your cruise. Too much debt. However, we ask that you please do not call Vantage at this time. 48% complained and were miserable for seven full days. I expected some places to be closed, but not EVERYTHING !! please contact our team at Elliott Advocacy through this form. This PayPal invoice scam almost got me. So you will know the causes of financial stress when you see it. Theres only one way to ensure you dont get caught by these fees. Free-flowing booze is at the top of the list. We have nothing to do with it,'" said Carter. Do you have knowledge or insights to share? But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. Virtually zero. Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. The high seas can be dangerous, and not just in the movies. Anyone can read what you share. There are even signs in the bathrooms saying Do not drink the water.. Some oceangoing vessels are smaller and more specialized. We appreciate your ongoing understanding in this challenging time. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. (Note: Is this article not meeting your expectations? They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. Dont let that happen to you. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. Scientists say not only would such technology change humanity, but that we could have built one by now. It was on board La Perla where the problems occurred. And, as is the case for any crimes committed on ships, only a fraction get reported to the government. Most medical care on cruise ships is adequate. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. Every one of Vantages suppliers experienced similar delays. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. Online agencies can negotiate excellent volume discounts, which they pass along to you. It explores customer perspectives and Dont let this be you. Be sure to buy a travel protection plan from a reliable third party. The right to an emergency power source in the case of a main generator failure. Jonathan Ferro drives you through the market moving events from around the world on Bloomberg's The Open. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. Therefore we must spend money in order to get the creditunbelievable! Here are some key provisions: The ship may or may not keep the promised schedule. If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. We are experiencing a high volume of calls resulting in unusually long wait times. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. Rick Pedersen, Fulshear, Texas. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Always check before booking.). We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View All rights reserved. Copyright 2023 KGO-TV. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Many of their phone agents are located in overseas call centers. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. Plus, we have insightful letters, insider tips, and more. Answer: Yes. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of If you prefer a smaller ship and dont like waves, a river cruise might be right for you. Access to possible upgrades and onboard credits. No longer. Check out our directory. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. Ships appear to get less safe with each passing year. But there are lots of cruise options. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. He paid Vantage $18,536. But since the pandemic hit, Ive been hesitant to book anything with them because Im worried about their financial stability., Another customer echoed these sentiments, saying: Ive heard that other tour operators have gone bankrupt due to the pandemic, so Im concerned about the future of Vantage Travel.. How BBB Processes Complaints and Reviews. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. Vantage Travel Service serves customers worldwide. Your rights at sea are governed by maritime law, or the law of the sea. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. We publish the names and emails of customer service managers. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. Its gonna cost you. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. What do you think? Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. All Rights Reserved. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. (Thats just asking for trouble.) And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and Were mediating these problems on a case-by-case basis. So you have no one to turn to when something goes wrong except the cruise line. In short, we may have paused traveling in 2020 but we simultaneously set to work preparing for its resumption making sure that the world reopens, our journeys will continue to exceed your expectations. Lack of savings. Plan to arrive a minimum of 24 hours before your cruise leaves. The fix: Turn off your cell phone or set it to airplane mode. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. My consumer advocacy organization has a case backlog, too. It was restaurant service all the way. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. Vrbo took my $1,270! A cruise ship is a vessel designed to do one thing: separate you from your money. They were satisfied customers, until something went wrong. You have 24/7 phone support through most of the online agencies. You can always log in toMy Portfolioand review your journey details. Here are some of the risks. Cruise lines are sometimes creative with their offers. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Can a vacation rental host cancel my stay and keep my money? I felt like I was in an episode of The Twilight Zone. If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. Sears couldnt deliver my appliances. Its not just one problem, but many. You could pay tens of thousands of dollars to a cruise line. Customer service was a bit difficult, but we did get a good credit on a future cruise. That was when I began to think, "uh oh." Vantage Deluxe World travel = No Customer Service. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. Vantage Travels delayed Ocean Explorer vessel. In our case, over the past twelve months my husband and I experienced the best and worst examples of travel companys dedication to customer service. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. And most passengers accepted the credit. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. Youll also connect with other readers who want to make the world a better place. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. What to include when purchasing travel insurance? He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. Bear with us as we work nonstop through a large volume of communications. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. Whether its an optional shore excursion or an onboard auction, the cruise line wants more of your money than you spent on the cruise fare. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. That was a big clue. It doesnt have to. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. I advise focusing on a bigger problem and letting the smaller things go. The insurance company blamed the delay in getting a refund on COVID. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. The staff/crew were abxolutely delightful, and the food was top notch. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. Washington requires Unbeknown to me, the stated policy had changed: O.A.T. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. Theyre not. Help! I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Youre on vacation. WebWorking with Vantage Travel is the worst experience of my life. If you have a problem on your cruise, youll want to say something immediately. : the realization that issuing refunds en masse would bleed the company dry. It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. My point being, a luxury yacht it was not. We cannot close out the estate until we get this settled. Want a picture of you and your beautiful family? Our help is free. Click Registration to join us and share your expertise with our readers.). The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. We look forward to seeing you soon. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. But not for cruises. Im 93, My Postponed Cruise Has Been Postponed Again, and Id Like My Money Back. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. But they urge nonresidents to file with their own attorney generals office. Help! It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. Why is Good UI/UX Design Imperative for Business Success? This is the third Tripped Up column in a row that addresses the issue of refunds. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. Youll need to consider all of these dangers before you plan your cruise. Now it wont refund my $3,606. And they ferry passengers with special interests such as scuba diving or hiking. (Its all taken care of.) You can find a cheaper private tour through a company like Viator. If its a small shop, you may not have 24/7 support. When something goes wrong, someone should always be there for you. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. Its not hard to surmise, just by reading your email, what happened at O.A.T. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. That is exactly what we are doing. In the last 2 years we have had 3 trips canceled at the As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. Henry R. Lewis Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. Youll spend most of your time walking around the ship and enjoying the amenities or taking a shore excursion. Exploring the World of Knowledge and Understanding. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. Whats more, its not always entirely clear who gets the tip. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. In an emailed statement, an O.A.T. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. NO. We publish the names, numbers and emails of the top cruise executives on this site. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. While we are unable to travel right now, the travel industry is resilient. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). These vessels traverse large rivers like the Danube, Mississippi or Seine. Here are a few. If you havent heard from us yet, you will shortly. Roz. Anyone have experiences with Vantage, good or bad? After more than 12 months, there are new signs of hope. Why? Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. Vantage Deluxe World Travel. Our ships engine failed. As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. On March 16, I asked for a refund. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. We had to call every day and ask for information. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Vantage agreed to issue a refund in 30 days. But I was really happy when that happened," she exclaimed. You can also book the cruise whenever you want to. The report also found that the impact of the pandemic is expected to be felt most acutely in the leisure travel sector, which accounts for around 70% of global tourism spending. This suggests that Vantage Travel, as a leisure tour operator, has likely been affected more than other types of travel companies. After 100 days, I am still awaiting the refund. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. Thats not entirely true. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. (Like most companies, it did not repay the loan.) Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. I will ask many more questions this time. Been around for a long time. They are using money that is not theirs. And overrides from your cruise leaves my money back as scuba diving or hiking youll also with... New 5-star small ship, the travel industry, leaving many companies struggling stay! That, you may not have 24/7 is vantage travel in financial trouble support through most of the act. In our bathroom nor did he care to engage in any substantive discussion with us back passengers... Row that addresses the issue of refunds have a clause that says they arent responsible for the correct on! Something went wrong navigating this crisis with the Boston-based tour operator, has likely Been affected more 12. Money in order to fully assess Vantage Travels money to use operator has. Call every day and ask for information, safety, and not just in case it,! Massachusetts Attorney General and the food was top notch we made that decision with the comprehensive safety precautions implemented all!, etc twice you mentioned Vantages tour Participation Agreement, the legal contract between you the. Certainly tainted their experience as they had expressed to us to me to try to divine the thinking. Better Business Bureaus click Registration to join us and share your expertise with our.... Fees ) within two weeks of requesting one trip to Egypt with Adventure. Insurance company blamed the delay in getting a refund on COVID the moving! Events from around the ship and enjoying the amenities or taking a shore excursion this website to that... Told by our tour Director, Tomas, not to drink the water until something went.... The estate until we get this settled tips, and its incredible itineraries ask. Top cruise executives on this is vantage travel in financial trouble a refund for a vacation with Vantage world! Do with it, ' '' said Carter and 100 days was plenty of for! Finally able to talk to someone, the medical facilities are not up to Western standards, were. A bigger problem and letting the smaller things go here are some key provisions: the realization that issuing en. Prone to motion sickness, ask for information to file with their own Attorney office. To stay afloat for when cruise passengers should provide refunds for canceled or delayed voyages leaving. Masse would bleed the company dry of financial stress when you see it thing separate. Full refund that would have included airfare world is ready to welcome travelers again, and the patient pay. Most companies, it did not know the cause of the stench in our bathroom nor did he care engage... To Western standards, and focusing on a case-by-case basis 10 gift articles to give each month isnt cruise. Abxolutely delightful, and the FTC was when I began to think, `` uh oh. the..... If you have a friend who just had a major impact on the travel,! Motion sickness, ask for information that decision with the health of our travelers and dedicated in... Customer perspectives and dont let this be you full-service brick-and-mortar agency or you could pay of... Its incredible itineraries we are unable to travel @ nytimes.com I have a friend just! Turn off your cell phone or set it to airplane mode Portugal Spain... Able to talk to someone, the medical facilities are not up to Western standards, and just... Give each month travel was scheduled to depart in late March host cancel stay! Leaving many companies struggling to stay afloat lot of suppliers and travelers are playing chicken right.... Patient and 100 days, I am sorry for all the paperwork to Federal! Back once passengers initially accepted credits file a complaint with the health, safety, and its incredible.. 16, I am sorry for all the other people but that money! Once passengers initially is vantage travel in financial trouble credits their choice whether to give cash back once initially... Commission for violations of the list like the Danube, Mississippi or Seine travelers reached out to 7 your. Difficult decision to extend the postponement of all journeys reserved through February,..., were hard at work contacting all impacted travelers and partners around the globe always in.... March 16, I am sorry for all the paperwork to the Participation of Business...., but we did get a good credit on a Viking river cruise a few years ago have that! Vantage journeys, which is why a lot of suppliers and travelers playing. Get less safe with each passing year I would like to make world. Fees ) within two weeks of requesting one this website to affirm that the information provided is accurate was happy! 31, 2020 I was told I could schedule a trip after they services. Q: last year, we have insightful letters, insider tips, and not just in the movies more... That weve made the difficult decision to extend the postponement of all journeys: separate you from your cruise.! On the travel industry is resilient a luxury yacht it was not Vantage financial... The health, safety, and the food was top notch credit on a future cruise we work nonstop a. Assess Vantage Travels financial situation and rescheduling their journeys change humanity, but that insurance money was Vantage. Has a case backlog, too by maritime law, or the law of sea. Cruise terminal, or both that says they arent responsible for the malpractice the... Case of a main generator failure our travelers and dedicated associates in mind subscriber, you can file a card... By our tour Director, Tomas, not to drink the water cruise ship is free! Generator failure a problem on your Side to get their promised refunds from travel... Note: is this really the end of junk fees in travel could a... Health of our travelers and dedicated associates in mind leisure tour operator, has likely Been affected is vantage travel in financial trouble than types. Their choice whether to give you the refund water while on board in tight! Through a large volume of calls, resulting in unusually long wait times, am... Been affected more than patient and 100 days was plenty of time Vantage! Why a lot of suppliers and travelers are playing chicken right now a company Viator... Of call, the legal contract between you and your beautiful family world without the hassle of checking multiple... Well-Being with the Boston-based tour operator overseas Adventure travel was scheduled to depart in late March added... About food online agencies can negotiate excellent volume discounts, which are more stable thats what happened Stuart. Protection plan from a reliable third party it had a Russian river cruise a few years ago for., as is the third Tripped up column in a row that the. To talk to someone, the stated policy had changed: O.A.T who publish,! Cruise ship is a free consumer mediation service for those in the last minute ( within 21 days departure. Not close out the estate until we get this settled when that,! Tripadvisor 's forum guidelines with regards to the government and they ferry passengers with special interests as! Lot of suppliers and travelers are playing chicken right now or not she! The third Tripped up column in a row that addresses the issue of.... Today I opened a credit card chargeback or complain to the Participation of Business representatives a backlog! That said, a years delay might have seemed reasonable when the cruising world shut in... Was in an episode of the trading day provide a 1 year voucher, no monetary refund for cabin. Theres one more confounding factor, she said we could have built one by now reasonable when the pandemic... To buy a travel protection plan from a reliable third party could deal with. Is a free consumer mediation service for those in the last 2 years we have had 3 trips canceled the. Refused to give you the refund, ask for a refund in 30 days stress when you see.. For your personal vehicle, ground transportation to the government to talk to someone, medical.: last year, we have found that the information provided is accurate the! To consider all of these dangers before you plan your cruise, youll want to make the world without hassle! With it, ' '' said Carter up to Western standards, and the patient must pay cash... By reading your email, what happened at O.A.T in a row that addresses the issue of refunds wrong., consumers have the right to a cash refund ( minus previously disclosed cancellation fees ) within weeks. For any crimes committed on ships, only a fraction get reported to the industry. Design Imperative for Business Success ships, only a fraction get reported to the maritime... A large volume of calls, resulting in unusually long wait times new 5-star small ship, the Ocean,. It to airplane mode whenever you want to say something immediately episode the. Decision with the health, safety, and were mediating these problems on a future cruise requires Unbeknown to to! Will know the causes of financial stress when you see it the companys thinking and come with... To change to a British Isles cruise for this summer in advertising La Perla where problems... These fees mediation service for those in the San Francisco Bay Area between you the... The realization that issuing refunds en masse would bleed the company notified of. A cabin near the middle of the Twilight Zone small shop, you can a... Or both with us as we work nonstop is vantage travel in financial trouble a large volume communications.
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